Workers' Compensation Claims Supervisor

Job description

Accountabilities Supervise and support workers' compensation claims staff in their daily operations, ensuring quality, productivity, service, and compliance objectives are consistently achieved. Provide technical and jurisdictional guidance on complex claims matters, including compensability, investigations, litigation, case management, and client-specific instructions. Monitor adherence to applicable workers' compensation laws, regulations, and mandated reporting requirements. Coach, train, and develop team members through ongoing guidance, performance evaluations, and targeted development initiatives. Partner with management on recruiting, interviewing, onboarding, and ensuring new employees develop proficiency in required procedures and responsibilities. Support performance management and recommend merit-based actions when appropriate and subject to required approval. Serve as a liaison for clients and employees by evaluating claim-specific, procedural, and special requests and recommending or executing appropriate resolutions. Participate in customer claim reviews, presentations, and other activities that strengthen client relationships and demonstrate claims performance. Promote effective claims administration, case management, and cost-containment practices across the team. Collaborate effectively with internal stakeholders while maintaining strong customer service and professional communication across telephone, email, and written channels. Maintain accurate and timely work while managing competing priorities, working independently when necessary and contributing effectively within a team environment. Attend meetings and travel overnight when required to support business and customer needs. Perform additional responsibilities as assigned. Requirements Bachelor's degree or an equivalent combination of education and relevant professional experience. At least 5 years of claims handling experience, with demonstrated knowledge and experience in Workers' Compensation. Current Workers' Compensation claims license or certification, maintained throughout employment. State certification or licensure as an experienced claims adjuster. Strong understanding of workers' compensation claims administration, case management, and cost-containment practices. Demonstrated ability to provide technical guidance and develop team members' knowledge of claims practices. Strong leadership, supervisory, motivational, and people-development skills. Excellent written and verbal communication skills, including demonstrated public speaking ability. Strong customer service skills and the ability to build productive relationships with clients, employees, and internal stakeholders. Effective quantitative, analytical, and interpretive skills, with the ability to evaluate information and make sound decisions. Strong interpersonal, organizational, and time-management skills with the ability to manage multiple priorities. Ability to remain composed under pressure and communicate diplomatically across multiple channels. Computer proficiency and technical aptitude, including experience with Microsoft Office and Excel. Ability to work effectively both independently and collaboratively in a team-oriented environment. Willingness and ability to travel overnight and attend meetings when required. Benefits Salary range of $73,345 – $113,247, with compensation determined by factors including location, experience, qualifications, skills, internal equity, and market conditions. Comprehensive benefits package for eligible full-time employees. Medical insurance with HDHP and pharmacy coverage. Dental and vision insurance. Health Savings Account and Flexible Spending Account options. Long-term disability and life insurance. Accident and critical illness insurance. Pre-paid legal insurance. Parking and transit FSA accounts. 401(k) and Roth 401(k) retirement savings options. Paid time off. Remote work arrangement. Opportunities for professional development and career advancement. Occasional travel and in-person meeting opportunities as required by the role. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workers' Compensation Claims Supervisor based in United States. This role provides hands-on leadership for a team of workers' compensation claims professionals, ensuring strong performance, quality, compliance, and customer service.You will guide day-to-day claims operations while helping adjusters navigate complex compensability, investigation, litigation, and jurisdictional matters.The position combines people leadership with technical claims expertise, coaching, performance management, and client support.You will partner with management on recruiting, onboarding, training, and employee development while promoting consistent claims practices.The role also provides opportunities to participate in customer reviews, presentations, and claim-specific resolution activities.Success requires sound judgment, strong communication, and the ability to maintain performance and composure in a fast-paced environment.This is a remote opportunity with occasional overnight travel and meetings as required.