Workflow Support Engineer

Job description

Your Role at Nutrient... We’re looking for a customer-obsessed, AI-forward engineer to become the first dedicated support hire for Nutrient Workflow, our workflow automation platform. You’ll own first-line support: taking tickets from customers and partners, reproducing issues, debugging live production instances, and getting clear answers back fast. This isn’t a scripted support role. You’ll work hands-on with real customer infrastructure, jump on calls to troubleshoot together, and use AI tools to automate the repetitive parts of the job. When a fix needs code, you’ll hand engineering a well-investigated, reproducible issue instead of a mystery. You’ll work closely with the Workflow engineering team, who handle support themselves today. Every ticket you take gives them more room to build. What You'll Work On... Own first-line technical support for Nutrient Workflow, taking customer and partner tickets so engineers can stay focused on building the product Debug live production instances, tracing issues from symptom to root cause across the application, infrastructure, and cloud layers Reproduce reported issues and escalate confirmed bugs to engineering as clear, wellscoped tickets with logs and repro steps Jump on customer calls to troubleshoot in real time and keep customers in the loop until their issue is resolved within our SLAs Build AI-powered automations and internal tooling that make triage, reproduction, and responses faster with every ticket What You'll Bring... Experience in a customer-facing technical role (support engineering, solutions engineering, SRE, or similar) where you owned problems end to end An AI-first way of working: you lean on coding agents and LLM tooling daily and have built real automations with them Confidence debugging live production systems, with working knowledge of cloud infrastructure (primarily AWS) Clear, empathetic communication: in written responses and on live calls, you make technical problems understandable and customers feel heard Nice to have: Kubernetes experience, or hands-on time with workflow automation or BPM platforms; experience with MSSQL, MongoDB, and Redis Who Thrives Here... At Nutrient, we’re not just hiring for skills — we’re hiring for mindset. The people who thrive here are: Collaborators : You collaborate openly, listen actively, and prioritize team success over ego. Hungry Learners : Rapid learning fuels progress and career growth. Curious Thinkers : You dig deep to uncover the “why,” valuing understanding over simply being right. Self-Starters : You take action without waiting for direction, turning obstacles into opportunities with creativity and persistence. Owners : You take responsibility for solutions and outcomes, always looking for ways to improve what’s within your control. Doers : You’re energized by progress, motivated to create meaningful impact, and eager to tackle challenges. Why You'll Love Working Here... At Nutrient, we build tools that reshape how businesses and developers work with documents. Our culture is centered on continuous growth and collaboration. Every team member has room to learn, innovate, and drive meaningful impact. First dedicated support hire for Nutrient Workflow: you'll shape the tools, processes, and automations of the function from day one. Direct line to the product team: you'll work alongside the Workflow engineers themselves, with no layers in between. Fully remote and async-first: minimal meetings, strong writing culture, and the independence to manage your own work. Mission-critical product: Nutrient's platform is trusted by 15%+ of the Global 500 across 80+ countries. Strong growth trajectory: having more than doubled revenue over the past three years, backed by Insight Partners. Competitive comp and an annual global retreat. Past retreats held in Croatia, Spain, and Greece. Nutrient believes in equal opportunity. We employ people from many cultures and countries, celebrate diversity, and are committed to building a team that represents a variety of backgrounds, skill sets, and perspectives. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor. About Nutrient At Nutrient, we're revolutionizing how the world works with documents. Our tools transform static files into intelligent, secure workflows, empowering businesses to innovate faster and smarter. Trusted by thousands of organizations across 80 countries, including Fortune 500 companies and public sector leaders, our platform supports nearly a billion end users globally in industries where documents aren't just files, they're mission-critical.