Workforce Administration Coordinator

Job description

[View All Jobs](https://www.entrega.com/careers) **WHY JOIN ENTREGA** Entrega is a growing technology professional services firm headquartered in Michigan, delivering enterprise technology, digital, and business solutions to global clients. We help leading organizations solve complex business challenges through the successful execution of business-critical technology initiatives, supported by our ongoing investment in our people, processes, and technology. At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an environment where professionals are trusted with meaningful responsibility, supported by experienced leadership, and empowered to make a measurable impact. You'll work alongside a talented team serving Fortune 500 clients, contribute to high-visibility initiatives, and have opportunities to influence how our company continues to grow. As we expand, employees who consistently deliver results have opportunities to broaden their responsibilities, advance their careers, and help shape the future of the organization. If you're looking for an opportunity to make a meaningful impact, learn and grow professionally, and help shape the future of a growing professional services firm, we encourage you to explore a career with Entrega. **POSITION DETAILS** The following information provides an overview of the work arrangement and key logistical aspects of the role. Specific details may vary based on business needs and the requirements of the position. - **Work Location:** Onsite – Troy, Michigan - **Employment Type:** Full-Time - **Travel:** Occasional local travel, as needed **POSITION SUMMARY** Entrega is seeking a highly organized, detail-oriented **Workforce Administration Coordinator** to help operate the administrative processes and services that support employees throughout the employment lifecycle. The Workforce Administration Coordinator is responsible for executing and coordinating workforce administration activities accurately, consistently, and on time. The role supports the transition of selected candidates into employment, employee onboarding, workforce records and systems, employee changes, benefits administration, employee services, and offboarding. Working closely with the Workforce Administration Lead and other members of Workforce Performance & Operations, this role will also coordinate with Talent Acquisition, Resource Operations, managers, Technology, Finance, and other internal stakeholders to help ensure new employees successfully transition from candidates into prepared Entrega employees. The Workforce Administration Coordinator will maintain operational workflows, track activities and requirements through completion, maintain accurate workforce information and documentation, coordinate across employees and managers, and help ensure important administrative requirements do not fall through the cracks. **Prior Human Resources experience is not required.** We are interested in professionals with strong business operations, project coordination, program coordination, administrative operations, HR operations, or similar experience who demonstrate exceptional organization, accountability, attention to detail, and follow-through. We can teach the right candidate our workforce processes and systems; we are looking for someone who already knows how to operate with discipline. **This is an opportunity to help build the workforce administration capability of a growing professional services firm.** The successful candidate will have the opportunity to learn multiple aspects of workforce operations while helping Entrega develop scalable, reliable, and employee-focused processes. This position is ideal for someone who enjoys bringing structure to work, managing multiple priorities, maintaining accurate information, coordinating across teams, following activities through completion, and continuously improving how work gets done. **RESPONSIBILITIES**This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs. - **Recruiting-to-Employment Transition** - Support the operational transition of individuals selected for hire from recruiting into employment. - Coordinate required activities following an approved hiring decision and candidate acceptance. - Prepare and coordinate offer and employment documentation in accordance with established processes. - Coordinate background checks, employment verifications, and other required pre-employment activities. - Collect and maintain information required to establish new employees within applicable workforce systems and processes. - Coordinate with incoming employees, managers, Technology, Finance, Resource Operations, and other stakeholders to support employee readiness. - Maintain visibility into incoming employee status, required activities, dependencies, deadlines, and outstanding actions. - Follow up with responsible stakeholders to obtain required information and drive outstanding activities through completion. - Identify issues that could affect a new employee's start date or readiness and escalate them appropriately. - Help ensure required administrative and onboarding activities are completed before and immediately following an employee's start date. - **Employee Lifecycle Administration** - Coordinate employee onboarding activities from initiation through completion. - Facilitate new hire orientation and onboarding logistics. - Process employee changes including promotions, transfers, compensation changes, work arrangement changes, and other employment updates. - Coordinate employee separation and offboarding activities. - Ensure employee lifecycle activities are accurately documented and reflected in applicable systems and records. - Maintain checklists, workflows, documentation, and approvals associated with employee lifecycle activities. - Track required activities and follow up on incomplete or outstanding requirements. - Escalate overdue, inconsistent, or at-risk activities when appropriate. - **Workforce Administration** - Perform recurring workforce administration activities in accordance with established procedures and standards. - Maintain employee records and workforce system information with a high degree of accuracy. - Coordinate benefits enrollment, employee benefits changes, and related documentation. - Support leave and employee status administration as assigned. - Maintain workforce forms, templates, trackers, calendars, and standard documentation. - Maintain personnel and employment records in accordance with established requirements. - Coordinate recurring administrative activities and deadlines. - Help ensure workforce changes are accurately reflected across applicable systems, records, and processes. - Maintain documentation demonstrating completion of required workforce activities. - **Workforce Services & Employee Support** - Serve as a point of contact for routine workforce administration questions and requests. - Coordinate and track employee and manager requests through resolution. - Assist employees with workforce processes, benefits, forms, employment changes, and general administrative questions. - Provide responsive and professional communication to employees and managers. - Route matters requiring specialized expertise to the appropriate WPO team member or organizational function. - Follow up on open requests and help ensure employees and managers receive timely resolution. - Identify recurring questions or issues and bring them forward as potential opportunities for improved communication, documentation, or process design. - **Workforce Systems, Records & Reporting** - Maintain accurate employee information within HRIS and related workforce systems. - Review records and information for completeness and accuracy. - Identify missing information, discrepancies, or data-quality issues and help drive resolution. - Maintain workforce trackers and operational reporting. - Provide visibility into open activities, deadlines, exceptions, and completion status. - Assist with organizational charts and workforce reporting. - Support recurring workforce data reviews and audits. - Prepare routine workforce reports and metrics as assigned. - **Process Execution & Continuous Improvement** - Follow established workforce administration processes and standard operating procedures consistently. - Help document recurring workflows, procedures, checklists, and operating instructions. - Identify process gaps, unnecessary steps, recurring issues, or opportunities for improved efficiency. - Bring process issues and improvement ideas to the Workforce Administration Lead. - Support implementation of new or improved workforce processes. - Support implementation and adoption of workforce systems, technologies, automation, and self-service capabilities. - Help test and validate process or system changes. - Participate in workforce administration projects and continuous improvement initiatives. - **Cross-Functional Coordination** - Coordinate with Talent Acquisition during the transition of selected candidates into employment. - Coordinate with Resource Operations when workforce readiness or resource information is required. - Work with HR Operations on activities involving employment requirements, policies, or compliance processes. - Coordinate with Workforce Performance when employee matters require performance or development support. - Work with Finance, Payroll, Technology, managers, and other stakeholders on workforce activities requiring cross-functional action. - Maintain visibility into cross-functional dependencies and follow up on outstanding requirements. - Escalate unclear ownership, unresolved dependencies, or recurring handoff issues to the Workforce Administration Lead. **QUALIFICATIONS**The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role. - **Experience** - - 2–5 years of experience in business operations, project coordination, program coordination, administrative operations, HR operations, people operations, or a similar professional environment. - Demonstrated experience coordinating processes, maintaining accurate records or systems, tracking deadlines and deliverables, and following work through completion. - Experience managing multiple concurrent workflows, requests, projects, or administrative processes. - Experience coordinating work across multiple stakeholders or departments. - Experience working in a fast-paced, professional business environment. - Human Resources experience is helpful but **not required**. - Experience supporting processes involving confidential or sensitive information is preferred. - Experience with HRIS, workforce management, project management, or other business systems is helpful but not required. - **Knowledge & Skills** - Exceptional organizational skills and attention to detail. - Strong ownership, accountability, and follow-through. - Ability to manage multiple priorities, deadlines, dependencies, and open action items without losing visibility or accuracy. - Strong process orientation and ability to consistently follow established procedures. - Ability to identify when work is incomplete, overdue, inconsistent, or at risk and take appropriate action. - Strong written and verbal communication skills. - Excellent customer service and interpersonal communication skills. - Ability to professionally follow up with employees, managers, and other stakeholders regarding outstanding requirements. - Ability to maintain confidentiality and exercise sound judgment. - Proficiency with Microsoft Office applications and comfort learning new business systems and technologies. - Ability to work independently while collaborating effectively with employees, managers, and other stakeholders. - Strong interest in process improvement and building more effective ways of working. - **Education & Certifications** - Associate's or Bachelor's degree in Business Administration, Operations, Human Resources, Project Management, or a related field preferred. - Relevant professional experience may be considered in place of a specific field of study. - Human Resources certification is not required. **PERFORMANCE PROFILE**The Workforce Administration Coordinator helps ensure people selected to join Entrega successfully transition into employment and that workforce administration processes operate reliably throughout the employee lifecycle. Successful candidates will demonstrate: - Exceptional organization and attention to detail. - Strong ownership and personal accountability. - Consistent follow-through and operational discipline. - The ability to track multiple activities, requirements, and dependencies and drive them through completion. - A strong sense of urgency around start dates, deadlines, employee needs, and outstanding actions. - The ability to identify gaps, exceptions, and items requiring follow-up without waiting to be told. - Accuracy and discipline when maintaining systems, records, and documentation. - The confidence to professionally follow up with others when required actions remain outstanding. - Professionalism when handling confidential information. - Outstanding employee service and responsiveness. - Strong coordination and communication skills. - A continuous improvement mindset. - Comfort learning new processes, systems, and subject matter. - A positive, collaborative approach to supporting employees, managers, and internal stakeholders. **CAREER GROWTH** Entrega is committed to investing in the long-term growth and development of our employees. As our company continues to grow, employees who consistently demonstrate strong performance, accountability, and leadership are provided opportunities to expand their responsibilities, develop new capabilities, and advance their careers. We believe career growth is earned through meaningful contributions and a commitment to excellence. Many of our leaders have helped build new services, improve how we operate, lead strategic initiatives, and shape the future direction of the organization. If you're looking for more than just your next position, and instead want the opportunity to build a meaningful career with a company that values initiative, ownership, and continuous improvement, Entrega offers an environment where your contributions can make a lasting impact. **COMPENSATION & BENEFITS** Entrega offers a competitive compensation package designed to recognize experience, capability, and performance. Where applicable, employees may also be eligible to participate in performance-based incentive programs aligned with individual and organizational results. We are committed to supporting our employees both professionally and personally through a comprehensive benefits program that includes medical, dental, and vision coverage, a 401(k), paid time off, and additional programs that promote health, well-being, and work-life balance. **HIRING PROCESS** Our hiring process is designed to help both you and Entrega determine whether this opportunity is the right fit. Depending on the position, candidates may participate in multiple interviews, assessments, or other evaluation activities as part of the selection process. We are committed to providing a professional, respectful, and timely experience for every candidate. **EQUAL EMPLOYMENT OPPORTUNITY**Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information, or any other characteristic protected under state or federal law.