Workforce Administration Specialist - APAC

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a detail-oriented Workforce Administration Specialist to join our Human Resources Operations team. In this role, you’ll play a key part in safeguarding HR data integrity and managing the end-to-end employee lifecycle for our global workforce. You’ll have the opportunity to serve as a trusted HRIS guardian, resolving complex employee queries while partnering with technology teams to automate repetitive workflows. Here, your operational precision and analytical mindset will directly elevate the employee experience and ensure our people operations run smoothly every day. What You’ll Do (Responsibilities) In this role, you will: Employee Lifecycle Processing: Manage all employee lifecycle events including onboarding, transfers, promotions, and terminations accurately within established SLAs. HRIS & Data Integrity Maintenance: Serve as the primary administrator for employee records across Workday and ServiceNow, conducting regular audits to ensure 100% data accuracy. Query Management & Support: Resolve escalated Tier-2 HR inquiries via ServiceNow while guiding employees and managers through HR self-service tools and internal policies. Process Automation & Reporting: Utilize script-based automation and AI auditing tools to identify data anomalies and partner with HR Tech teams to map manual processes for automation. What You’ll Bring (Skills & Qualifications) The ideal candidate will have: 3+ years of experience in HR workforce administration, HR operations, or shared services. Strong knowledge of enterprise HRIS platforms, specifically Workday and ServiceNow. Proven ability in HR data auditing, process mapping, and managing confidential employee records in compliance with regional labor laws. Demonstrated problem-solving skills with a strong focus on data accuracy and continuous operational improvement. Category: Human Resources