Workforce Analytics Model Standardization Consultant (Contractor)

Job description

*Duration: This is a ~4 month contract opportunity* Included Health is hiring a Workforce Analytics Model Standardization Consultant to improve the reliability, maintainability, and usability of the Google Sheets-based models that support workforce planning, forecasting, FP&A, and Care Operations. This is a hands-on role for someone who has built spreadsheet tools that other teams depended on, can reverse-engineer undocumented models, and can work inside a live monthly production cycle without disrupting it. The consultant will partner with Workforce Analytics, FP&A, Care Operations, HRIS, Data Engineering, and other stakeholders to standardize high-burden models, document historical sources of truth, support recurring workflows, and create consistent pre-read outputs for operational and financial decision-making. ### Responsibilities: ### Model Standardization & Cleanup - Bring high-burden Google Sheets models up to team standards for structure, readability, maintainability, and traceability. - Audit interconnected spreadsheets, identify broken or fragile dependencies, clarify inputs and outputs, and reduce unnecessary complexity without changing sound forecasting methodology. - Establish consistent conventions for tabs, formulas, input areas, assumptions, checks, file naming, permissions, and handoff materials. - Review models for data integrity, formula consistency, broken links, stale inputs, hard-coded values, and other issues that could create production risk. - Preserve business logic that is working while making the model understandable and operable by someone other than its original author. ### Documentation & Archiving - Reverse-engineer undocumented or lightly documented models and write clear, practical documentation explaining how they work. - Document source data, refresh steps, dependencies, assumptions, business rules, key calculations, outputs, known limitations, and common failure modes. - Organize Google Drive folders and model inventories so current working files, reference files, archived versions, and historical sources of truth are clearly distinguished. - Identify and archive stale or redundant versions while preserving the historical files needed for auditability, trend analysis, and retrospective review. - Create handoff materials that enable an analyst to run, troubleshoot, and maintain the work after the engagement ends. ### Cycle & Workflow Support - Support the recurring workforce planning and forecasting cycle, which runs roughly from the 20th through the 10th of each month. - Handle routine manual ingestion, file preparation, formatting, reconciliation, and quality-check tasks so senior analysts can focus on interpretation and decision support. - Work carefully within live production processes, escalating issues early and protecting deadlines for FP&A and Operations deliverables. - Help clarify and improve Jira workflow structure where it supports intake, tracking, prioritization, review, and completion of analytics work. - Create lightweight checklists and repeatable procedures for recurring tasks, with clear ownership and escalation paths. ### Governance Delivery - Develop standardized model outputs and reusable templates for FP&A and Operations pre-reads. - Meet with stakeholders to understand what they need to review, decide, and act on—not just what they initially ask to receive. - Draft recurring monthly outputs, gather feedback, and turn useful patterns into consistent templates and operating standards. - Improve traceability from source data and assumptions through model outputs and executive or operational reporting. - Apply practical quality controls, peer-review steps, versioning conventions, and documentation standards appropriate for workforce and financial planning work. ### Quality Delivery - Maintain sufficient hands-on proficiency in advanced Google Sheets, SQL or equivalent data-querying tools, and spreadsheet-based forecasting workflows to independently investigate and resolve issues. - Pull and validate source data rather than relying exclusively on prepared extracts or analyst-provided datasets. - Produce work that is accurate, reproducible, well documented, and usable under deadline pressure. - Use Apps Script, light Python, or other automation selectively when it improves reliability or reduces repetitive work without introducing unnecessary operational risk. - Respect the privacy, sensitivity, and appropriate use of people and workforce data throughout the engagement. ### Engagement Scope and Deliverables: This is a named-person, scoped project with a hard end date. As a consultant, you will be expected to own defined workstreams and leave behind durable improvements, not simply provide general staff augmentation or recommendations. Expected deliverables may include: - Standardized and cleaned Google Sheets models, with documented changes and known limitations. - A model inventory identifying current working files, dependencies, owners, refresh cadence, and canonical historical sources. - Archived and organized Google Drive folders with clear naming and version conventions. - Practical runbooks and handoff documentation for recurring models and workflows. - Repeatable ingestion, reconciliation, and quality-check procedures for the monthly cycle. - Standardized FP&A and Operations pre-read templates and supporting model outputs. - Recommended Jira workflow structures or updates where needed to support analytics intake and delivery. ### Requirements: - 6+ years in analytics, workforce planning, FP&A analytics, operations analytics, or a related data-focused field, with experience owning projects end to end. - Demonstrated experience building spreadsheet tools that other people relied on and maintaining them through real operating cycles. - Advanced proficiency in Google Sheets, including complex formulas, interconnected files, data validation, error handling, performance considerations, and cross-file references at scale. - Direct experience reverse-engineering another person’s undocumented or poorly documented spreadsheet model and explaining how it works to someone else. - Experience supporting FP&A, workforce planning, demand forecasting, capacity planning, or a similar recurring planning process where traceability and deadline discipline matter. - Ability to pull, inspect, and validate data independently using SQL or an equivalent querying or data-extraction tool. - Strong stakeholder-discovery skills, including the ability to extract requirements from partners who have not yet articulated a clean specification. - Experience documenting and handing off work successfully, with specific examples of teams continuing to operate the tools after the consultant or analyst left. - Ability to work inside a live production cycle, manage competing deadlines, and escalate risks before they affect monthly deliverables. - Strong written and verbal communication skills, with the ability to explain model logic and data issues clearly to both technical and non-technical stakeholders. - Willingness to perform detailed, repetitive, and operationally necessary work, including file organization, version cleanup, archiving, reconciliation, and formatting. ### Preferred Qualifications: - Experience building and leading forecasting or analytics teams, including setting priorities, establishing delivery standards, coaching analysts, and creating repeatable operating practices. - Experience with Apps Script, Python, or another scripting language for lightweight data analysis or workflow automation. - Experience establishing model governance, version-control practices, documentation standards, review checklists, or audit-ready controls. - Experience working in a regulated, audited, SOX-adjacent, healthcare, financial services, or similarly controlled environment. - Experience with Jira workflow design for analytics intake, triage, prioritization, review, or delivery. - Experience producing recurring pre-reads or standardized planning packages for Finance, Operations, or executive stakeholders. - Familiarity with workforce management, contact center, clinical operations, care delivery, or other environments where demand, staffing, capacity, and productivity are closely connected.