Workforce / Bench & Redeployment Manager

Job description

About the Role We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn. Qualifications - Minimum 3 years of experience in workforce management, operations, or staffing logistics. - Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment. - Strong understanding of utilization metrics, forecasting, and talent mapping. - Excellent coordination and communication skills across multiple teams (Ops, TA, Training). - Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems. - Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround). Preferred Skills - Experience in capacity planning, workforce optimization, or operational analytics. - Familiarity with performance data interpretation and skills inventory management. - Strong process management and documentation skills. Department: Operations – Workforce Management Work Setup: Remote / Hybrid Schedule: Night/Weekend Shift About the RoleWe’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn. Qualifications- Minimum 3 years of experience in workforce management, operations, or staffing logistics.- Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.- Strong understanding of utilization metrics, forecasting, and talent mapping.- Excellent coordination and communication skills across multiple teams (Ops, TA, Training).- Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.- Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).Preferred Skills- Experience in capacity planning, workforce optimization, or operational analytics.- Familiarity with performance data interpretation and skills inventory management.- Strong process management and documentation skills.Department: Operations – Workforce ManagementWork Setup: Remote / HybridSchedule: Night/Weekend Shift