Workforce Development Support Specialist

Job description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better. Summary The Workforce Development Support Specialist provides direct classroom, administrative, and participant support for the Nuvance Health Career Readiness Academy. This role helps participants navigate program requirements, access resources, track progress, and set achievable career goals. The Specialist works closely with educators, program coordinators, and academic achievement coaches to ensure a supportive, organized, and engaging learning environment. Program Overview The Academy for Career Readiness, created in partnership with Dalio Education, supports young adults ages 18–26 exploring healthcare career pathways. The program serves participants facing barriers to employment, including housing and food insecurity, childcare needs, justice involvement, and education or resume gaps. Responsibilities Classroom & Instructional Support  30% Provides in-person classroom support at Norwalk Hospital 4–5 days per week Prepares materials and support lesson facilitation alongside the Workforce Educator Assists participants with technology, coursework, engagement, and focus Facilitated classes, workshops, and tutoring sessions independently once trained, using established curriculum Support Workforce Educator with grading student assignments and assessing student performance Participant Support  25% Builds rapport with participants and foster a supportive, inclusive learning environment Helps participants understand program expectations, attendance requirements, and performance standards Facilitates tutoring and/or additional content sessions on competencies students may need additional support with Supports with development and execution of Action Plans to improve student performance Connects participants to resources such as tutoring, career counseling, barrier-removal services, and financial aid, in collaboration with the Academic Achievement Coach Support participants during training and after graduation through check-ins and progress meetings Documentation & Data Management 20% Tracks attendance, assignments, learning outcomes, and participant progress Maintains accurate participant files, including case notes, barriers, action plans, and demographic information Prepares regular reports for the Program Manager on engagement, outcomes, and challenges Records notes and minutes for scheduled meetings Program Collaboration & Engagement 20% Collaborates with program staff to ensure consistent participant support Shares feedback on participant progress and program improvement opportunities Assist s with curriculum assessments and data analysis Participates in team meetings, job fairs, site tours, and community events to support program visibility Other Responsibilities  5% Models and uphold Northwell Health values Maintains reliable and predictable attendance Performs other duties as assigned Education Skills Experience Associate's degree required; Bachelor's degree preferred - Concentration in Human Services, Education, Psychology, Social Work, or a related field preferred Strong communication, interpersonal, and active listening skills Empathy, cultural competence, and ability to build trust with diverse populations Organizational skills and attention to detail Problem-solving and resourcefulness Proficiency in Microsoft Office and willingness to learn program-specific systems Work Environment & Physical Requirements Combination of classroom, office, and virtual work In-person presence required 4-5 days per week Occasional travel to other Northwell Health locations Sedentary to light physical effort; occasional lifting up to 10lbs Company: Nuvance Health Org Unit: 2025 Department: Workforce Development Exempt: No Salary Range: $23.64 - $45.92 Hourly