Workforce Management Analyst 1

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: We're expanding our Resource Strategy & Optimization (RSO) organization and are looking for new talent to join our Real-Time Analyst (RTA) team! Our RTA team plays a critical role in ensuring smooth day-to-day operations across the business. By monitoring real-time performance, adjusting staffing in the moment, and supporting operational leaders with timely insights, we help maintain service levels and ensure our customers receive the high-quality support they deserve. As the front line of workforce execution, our RTAs make sure the right people are available at the right time, schedules are optimized, and agent preferences are applied whenever possible. We collaborate closely with leaders across functions to anticipate needs, mitigate risks, and maintain operational stability. If you're passionate about using data to make fast, meaningful decisions, thrive in dynamic environments, and enjoy being at the center of where operations come to life, this is the team for you. Where You Come In As a Real-Time Analyst within the Resource Strategy & Optimization (RSO) team, you will: You will monitor live operational performance across multiple lines of business to ensure service levels remain on track. You will make real-time, data-driven decisions to keep staffing aligned with demand. You will support operational leaders by identifying risks early and recommending timely intraday actions. You will ensure schedules are optimized, agent preferences are considered where possible, and business needs are met. You will act as a front-line partner during escalations, outages, system issues, and other production-impacting situations. You will play a critical role in maintaining smooth, efficient operations that directly impact patient support and experience. What Makes You Successful You will excel in this role if you have: You have 1+ year of Real-Time Analyst or Workforce Management (WFM) experience . You have strong attention to detail , analytical thinking, and problem-solving skills. You have the ability to communicate clearly and professionally across written, verbal, and email channels. You have strong organizational skills and can prioritize effectively in a fast-paced, real-time environment. You have a proactive, collaborative mindset and are comfortable taking initiative. You have the ability to adapt quickly to change and contribute ideas for continuous improvement. You have the flexibility to support varying shift schedules and a hybrid work environment. You have proficiency in Microsoft Excel and familiarity with Genesys and Salesforce . You have experience with reporting automation , Tableau , or other workforce management tools. What you’ll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 0-5% Experience and Education Requirements: Typically requires a Bachelor’s degree and 0-2 years previous experience. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. #DexcomPhilippines