Workforce Planning Analyst

Job description

What you'll do Develop and manage workforce plans, schedules, and rostering solutions aligned with service demand and operational requirements. Analyse staffing trends, performance metrics, headcount, and workforce costs to identify opportunities for improvement and efficiency. Partner with managers and stakeholders to support resourcing strategies, talent deployment, and workforce optimisation across teams and locations. Deliver insightful reporting, dashboards, and performance analysis to support operational and strategic decision-making. Drive continuous improvement initiatives, process enhancements, and workforce management projects. Maintain and enhance client reporting platforms, ensuring accurate and high-quality reporting for internal and external stakeholders. Support change management initiatives and global projects through planning, coordination, tracking, and stakeholder engagement. Someone who has: Strong analytical and problem-solving skills with the ability to turn data into actionable insights. Experience in workforce planning, scheduling, resource management, or operational analysis. Advanced Excel skills and confidence working with reporting and dashboard tools. Strong communication and stakeholder management skills, with the ability to engage at all levels of the organisation. Ability to work independently, manage priorities, and make sound decisions in a fast-paced environment. Strong attention to detail, organisation, and time management skills. Customer-focused mindset with a commitment to delivering high-quality service. Knowledge of workforce management systems, CRM, or contact centre environments is advantageous. Knowledge of healthcare, assistance, or service operations is a plus. Required Work experience: 1-2 years' experience in Workforce Planning, Workforce Management, Business Analysis, or a similar analytical role. Experience working in an operational or customer service environment. Experience in healthcare, assistance, or contact centre operations is advantageous. Previous supervisory, team lead, or people management experience is beneficial. Why Join us: At International SOS, you’ll be part of a global team committed to making a difference. We offer a dynamic work environment, opportunities for growth, and the chance to contribute to a mission that truly matters. We offer: Good salary package Fully sponsored medical coverage Private pension plan Inspiring working environment with lots of career growth opportunities. Training and development required to succeed. Opportunity to team up with great professionals to deliver. Interested to join our team in Mauritius - We encourage you to apply by submitting your updated resume/CV, highlighting your relevant experience, qualifications, and specific areas of interest. To discover how you could make a difference, every day, visit: