Workforce Planning Analyst

Job description

The Workforce Planning Analyst is responsible for the preparation of departmental work schedules, which include but are not limited to Gaming, Food & Beverage and Hotel. The Workforce Planning Analyst is responsible for ensuring staffing levels are both adequate and economical while providing excellent guest service. Team Player: Demonstrated by a willingness to work with the team to achieve common goals. Achieves Results: Proactive self-starter who get things done, usually without being told or reminded. Innovative: Ability to utilize logic, imagination and context to create intelligent solutions. Intellectual Curiosity: Passionately engaged in learning by asking questions and actively seeking out answers. Commitment to Excellence: Demonstrates ongoing effort to improve products, services, or processes over time or all at once. Ethics: Demonstrates integrity and exercises discretion in handling confidential information. Customer Service: Demonstrates excellent guest service by building cooperative, helpful relationships with other teams in order to work most effectively Analyze business needs to determine proper staffing levels and create the most efficient schedule; prepare and post all departmental schedules on a weekly basis. Recommend staffing policies and procedures to ensure consistency and overall standardized practices. Prepare forecasts and work schedules for various departments ensuring adequate staffing for excellent customer service. Assist all departments with staffing schedules that provide optimum labor levels for the business. Maintain accurate and timely records of staffing levels in order to schedule per business needs and increase overall productivity. Provide input to staffing planning goals based on knowledge of departmental capacity and potential. Approval or rejection of ongoing requests for shift changes, change in days off and requested time off in comparison to staffing needs. Communicate effectively with employees and all levels of management. Work closely with Human Resources and Payroll to ensure all scheduling practices comply with labor laws and company policies. Perform all functions with the highest level of integrity. All duties are to be performed in accordance with departmental and company policies, practices, and procedures. Perform all other job-related duties as requested One to two (1-2) years or more of related scheduling experience. Knowledge of overall principles of operations and staffing requirements. Strong problem solving, analytical skills. Use computer systems and projection technology to create, communicate and present information as well as review data, research alternatives, document information, prepare action and implement results. Must have intermediate level skills with Microsoft Excel/Word/Outlook and basic office equipment. Ability to understand change management. Working knowledge of state specific laws and requirements. Good written and verbal communication skills and demonstrate ability to resolve all situations in a professional manner. Excellent customer service skills. Have interpersonal skills to deal effectively with all business contacts. Have initiative, strive for continuous improvement. Strong team player that has a direct approach and is solution oriented. Professional appearance and demeanor. Work varied shifts if needed, including weekends and holidays. Able to effectively communicate and present in English, in both written and oral forms. Able to obtain/maintain any necessary certifications and/or licenses. Ability to work independently, prioritize based on urgency and work through high volume and stressful time periods. PREFERRED: Previous knowledge and experience with Virtual Roster or any scheduling software system. Experience with Workday and/or any related payroll timekeeping systems Experience working with any collective bargaining agreements (Union). Previous experience working in a casino resort with understanding and knowledge of operational standards Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.