Workforce Planning Coordinator

Job description

Reporting to the Senior Workforce Manager, the Workforce Planning Coordinator is a key operational role within the Workforce Planning team, responsible for the day-to-day administration of Blueprint, [solidcore]’s internal scheduling platform. In this role, you will own back-end platform management, Area Manager support, inbox operations, and the reporting that keeps scheduling decisions running smoothly across all studio locations. You’ll also contribute to cross-functional workforce planning efforts by supporting the creation of training materials, release communications, and resources that enable studio teams to use Blueprint effectively and consistently. This role is a great fit for someone who is operationally sharp, comfortable in a tech-adjacent environment, and thrives in a fast-paced, detail-oriented setting. ### Key Responsibilities: **System Administration & Maintenance** - Manage the day-to-day back end of Blueprint, including user access, attributes, and permissions - Monitor data feeds and integrations; identify, troubleshoot, and resolve system errors promptly - Troubleshoot common platform issues and escalate technical problems to the Senior Workforce Manager as needed - Perform QA and UAT testing on the Blueprint staging site ahead of new feature releases, bug fixes, and platform updates - Intake, review, and approve or deny incoming class theme requests in accordance with [solidcore]'s music policy - Perform manual integration checks between Blueprint and MBO **Training, Support & Compliance** - Serve as a first point of contact for Area Manager questions and issues related to Blueprint - Own the Blueprint team inbox- triaging incoming requests, responding to routine inquiries, and routing complex issues appropriately - Support with the creation of release communications, training materials and best practices for internal users of Blueprint. - Support office hours sessions hosted by the team, helping prepare materials and facilitate Q&A - Build relationships with the AM team to understand scheduling pain points and surface feedback to the broader Workforce Planning team - Monitor and enforce brand standards, deadlines, and compliance requirements across all studio locations. - Track recurring questions and use them to inform SOP updates and training material improvements ### What We're Looking For: **Minimum Qualifications** - 1–3 years of experience in fitness, studio operations, coordinator, or administrative role. - Proficiency in G-Suite (particularly Google Sheets) - Full-time availability (40 hours/week) with the ability to work remotely. **Preferred Qualifications** - Experience with scheduling or workforce management systems - Familiarity with Mindbody Business platform. - Experience working in a high-growth or startup environment. - Previous experience collaborating with cross-functional teams or supporting multi-location operations. **Key Skills & Attributes** - Highly organized and detail-oriented with strong data management skills. - Ability to manage multiple projects and deadlines in a fast-paced environment. - Excellent verbal and written communication skills. - Analytical mindset with strong problem-solving abilities. - Professional, reliable, and aligned with [solidcore]’s values and brand standards. - Entrepreneurial spirit with a willingness to “roll up your sleeves.” - Collaborative team player who builds strong cross-functional relationships. - Passion for fitness, wellness, and the [solidcore] community. ### Compensation & Benefits: - Annual bonus eligibility based on performance - Monthly cell phone stipend - 401k with employer match - Health, dental, and vision insurance - Flexible PTO - Free drop-in classes - And MORE