Workforce Specialist (Housekeeping Supervisor)

Job description

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan. Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality. Experience the flexibility of working in a fully equipped coworking space or in our beautiful properties, embracing a fresh environment every day. Both our coworking space and properties’ communal areas are decked out and designed to support meetings, collaboration, and productivity in a relaxed and inspiring setting. Come enjoy the journey with us and become a Cove Superstar! Job Title: Workforce Specialist (Housekeeping Supervisor) Job Type: Contract Reports To: Workforce Manager What you’ll be doing: Centralize and manage administrative tasks including field-staff attendance logs, outsourced vendor invoices, shift-roster scheduling, and database accuracy for all cluster ground staff (FO/Housekeeping, and Security) Perform routine, mobile physical inspections across active properties to audit room setup quality, compliance with the Consolidated SOP, and cleanliness scores. Oversee the ground schedule, and performance of specialized operations, and workforce programs. Assist the Workforce Manager in conducting briefings, rolling out upskilling programs, and supervising on-site work discipline to maintain high service delivery Document ground operations data, track field audit findings on digitized reporting tools (Jotform), and log vendor SLA discrepancies for weekly evaluation. What makes you a great fit: Diploma or Bachelor’s degree in Hospitality, Hotel Management, Tourism, or equivalent business-related fields Minimum 3–4 years of professional experience as a Housekeeping Supervisor or Public Area Supervisor in a conventional 3/4-star hotel or premium service apartment environment. Strong administrative capabilities with high proficiency in Microsoft Office applications (particularly MS Excel for shift planning, rosters, and basic expense logging) High mobility is a must; possessing a personal vehicle (motorcycle) and a valid driver's license (SIM C) to travel regularly across regional properties. Excellent technical knowledge of hospitality cleaning standards, chemical usages, room turnover procedures, and deep-cleaning techniques (hydro-vacuum operations are a plus). Strong communication and relationship-building skills, with a proven ability to lead, coach, and maintain discipline among ground crews Comfortable working with digital applications and operational dashboard systems (e.g., Google Workspace, Jotform, or operational task-ticketing apps).