Working Student Customer Care (m/f/d)

Job description

Your mission Handle customer inquiries via phone and email in a professional and service-oriented manner Support customers with charging sessions, app usage, billing, and subscription-related topics Troubleshoot basic technical issues related to charging stations Escalate complex or unresolved cases to the relevant internal teams Take on additional tasks and responsibilities based on your interests and strengths Your profile Enrolled student (m/f/d) at a recognized university or educational institution Available to work 10-15 hours per week, primarily Monday to Friday, with occasional weekend shifts Willingness to work additional hours beyond the contracted hours per week during busy periods Strong communication skills with a service-oriented mindset Confident and comfortable interacting with customers and handling a variety of inquiries Structured, independent, and responsible working style Fluent in spoken and written Danish and English. Swedish language skills are highly preferred, as you will ideally support customers in all three languages Comfortable working with IT systems and eager to learn new tools Why us? Be an essential member of a smart, ambitious and growing team developing solutions for the E-Mobility market With us you get the best of both worlds - 100% start-up with backup from a big corporate We offer hybrid work with flexible working hours Competitive compensation Contact Diversity counts at E.ON. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse corporate culture! Seize the opportunity to become part of our E.ON Drive Infrastructure team and not only create prospects for the future of E.ON, but also for your own. We look forward to getting to know you! Sharin Working Student