Working Student Customer Operations - German Speaking (f/m/x)

Job description

ABOUT LEMON.MARKETS 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: we enable anyone to be an investor by making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. Your mission: As our Operations Working Student, you will play an integral role in ensuring that our operations processes are compliant, efficient and run smoothly. Your responsibilities will range from supporting daily operations and administration to contributing to special projects. In doing so, you will have significant exposure to the Customer Lifecycle Operation Domain, which is central to lemon.markets. This domain handles everything from customer onboarding and customer lifecycle changes to customer service, impacting all areas of lemon.markets, including market-trade and post-trade activities. This means, you’ll experience the best of both worlds: firsthand exposure to the operations of a brokerage firm, while enjoying the dynamic & flexibility of an fast-paced environment. You’ll collaborate closely with experts from Securities, Market Operations and Customer Operations. This experience will not only allow you to leverage and enhance your existing skill set, but also provide opportunities to learn, grow and take ownership of high-impact projects and tasks. From day one, you’ll have the chance to make a meaningful impact and shape your career within Operations & Fintech. In this role you will: You will not only support the Customer Lifecycle Operations with a variety of day-to-day operational tasks and projects across Finance, Risk, Compliance, and AML, but you will also play an important role in refining and enhancing processes within various back office functions. By questioning the status quo and not shying away from breaking new ground, you’ll drive digitalization and efficiency improvements wherever possible. Customer Lifecycle Ops specific tasks: - Partner Support: You'll be responsible for processing and responding to requests from our partners concerning their customers. These inquiries can cover a wide range of topics related to lemon.markets. - Customer Operations: From handling account requests and updating master data to addressing compliance issues, you'll engage in a diverse array of activities that keep our operations running smoothly every day. - KYC Operations: Before starting any contractual partnership, we need to verify the identity of the other party. This involves a thorough review before opening an account to ensure we know who we're doing business with. - Low-Code/No-Code Solutions: Alongside your daily work you will support the company by building dashboards, refining automations, or come up with technical solutions for business processes. This includes fetching and structuring raw data to develop insights and act on them. You will be successful in this role if: - You are currently enrolled at a German university in business administration, economics, operations, or a similar degree program, and will remain enrolled for at least one more year. Ideally, you are also based in Berlin. - You are fluent in written and spoken German and English, and feel comfortable communicating clearly and professionally with different internal and external stakeholders. - You bring a strong learning and growth mindset. You are curious, open to feedback, and eager to continuously develop your skills. You enjoy learning new tools and ways of working, adapt quickly, and are excited to deepen your knowledge of the brokerage, investing, and fintech space. - You are reliable and take responsibility for your work. You follow through on tasks, communicate proactively, and build trust through consistent execution. We are looking for someone who feels ownership over their topics and can be trusted to independently drive tasks and smaller projects forward. - You are comfortable working in a fast-paced environment with changing priorities. Rather than being discouraged by ambiguity, you see it as an opportunity to learn, contribute, and grow. - You have a hands-on mentality and like turning ideas into action. You are eager to get started, learn from doing, and improve along the way. - You are a strong team player. You enjoy collaborating with others, sharing knowledge, and contributing to a positive team environment. How we take care of you: - 🚀 Compensation package: Our working student positions are compensated at a fixed rate of €15 per hour. - 💎 Make a real impact: Our start-up environment gives you the room to start your career, explore areas outside your role, and build expertise through ownership. As we mature and are backed by dwpbank, we’re adding a layer of resources and expertise you are benefiting from. - 🕑 Flexible working hours: We know your studies come first. That’s why we offer flexible hours that adapt to your class schedule and exam periods, so you can plan your work time around your semester. - 🏢 Hybrid work setup: You can work from Berlin within a hybrid model. That being said, we encourage our working student lemoneers to come to the office regularly. Being on-site allows you to learn faster, provides a more immersive experience, helps you collaborate more effectively with the team, and ensures you fully benefit from hands-on support. - 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, plus a clear career development framework with frequent feedback conversations so you always know where you stand, and what to do to level up. - 🌱 People & culture: You’ll feel our culture in the small things, like Polaroids from our lemoneers’ first day and our monthly new-joiner breakfasts. But also in the bigger things, like celebrating the onboarding of new partners or our annual offsites, where the whole company comes together to connect, reflect, and celebrate. - 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.markets.com