Working Student (f/m/x) - Digital Strategy & Pricing

Job description

Your mission Support team in various areas such as: Competitor Analysis & Pricing Intelligence Research and monitor competitor pricing across European EV charging markets Prepare structured overviews and benchmarks to support pricing decisions for IONITY App Documentation & Benchmarking Document IONITY app features, user flows, and release updates in Confluence and internal wikis Conduct structured benchmarking of competitor apps against IONITY's digital product — identifying gaps and opportunities to improve the customer journey KPI Reporting Support the preparation of regular KPI reports, consolidating data from PowerBI dashboards and other internal sources Flag unusual patterns and help translate performance data into actionable insights for the team Support Charging Card Handling Assist with operational tasks related to the IONITY charging card, including order management, issuance tracking, and coordination with relevant internal stakeholders Tariff Configuration Support the configuration and maintenance of tariffs (IONITY Go, IONITY Motion, IONITY Power) in our backend systems Prepare configuration files and support quality-checking of tariff data ahead of go-live CX Review Management Collect, structure, and analyse customer reviews and feedback from sources such as app stores and customer satisfaction surveys Summarise key themes and present insights to support the team's customer experience agenda Your profile Currently studying towards a university degree in Management Economics, Business Management, IT, Engineering or similar fields.Knowledge in Microsoft Office Suite (Excel, Powerpoint). Best case: First knowledge gained in Jira, confluence and mobile app development. Knowledge of e-mobility and charging industry Good communication skills. Fluent in English/German is required. A good analytical thinking and customer focused. Be a highly motivated self-starter with a flexible, can-do attitude. Availability for a minimum of 12 months.