Working Student - IT Operations (all genders)

Job description

About tonies: tonies is the globally leading interactive audio platform for children with more than 10 million Tonieboxes and 125 million Tonies sold. The intuitive and award-winning audio system has changed the way young children play and learn independently with its child-safe, wireless, and screen-free approach. Tonieboxes have been activated in over 100 countries, the content portfolio includes around 1,400 Tonies in several languages. Since its inception, tonies has achieved significant milestones, including listing on the Frankfurt Stock Exchange in November 2021 as well as a globally present team of over 550 dedicated professionals operating from various countries. Joining our tonies team means being part of an inspiring mission to create innovative and meaningful experiences for children around the world. Together, we’re shaping the future of play, learning, and imagination. You as part of tonies: We are looking for a motivated Working Student to join our End User Services team and support day-to-day IT operations across our global organization. In this role, you will help ensure employees have the equipment, workplace tools, and support they need to work effectively. You will assist with hardware preparation, inventory management, onboarding activities, asset tracking, basic IT support, and administrative tasks while gaining hands-on experience in a modern cloud-first IT environment. You will work closely with experienced IT professionals and gain exposure to technologies such as Google Workspace, Okta, Microsoft 365, Slack, Jira Service Management, Kandji, Intune, and other workplace platforms. This role is ideal for someone who is organized, reliable, eager to learn, and interested in building a career in IT Operations or End User Services. Your tasks and responsibilities will include: Hardware & Asset Management Prepare laptops and other IT equipment for new employees Reinstall, wipe, and reconfigure macOS and Windows devices according to company standards Maintain accurate inventory and asset records Support hardware lifecycle processes, including receiving, shipping, storage, and disposal of equipment Assist with stock management and inventory audits End User Support Handle simple IT support requests and service desk tickets Assist employees with common hardware, software, and workplace technology issues Escalate more complex technical issues to the appropriate IT teams Support onboarding and offboarding activities, including equipment handover and collection Assist with workplace setup and meeting room technology checks IT Operations & Administration Support documentation updates and knowledge base maintenance Assist with data entry, asset administration, and operational tracking activities Help maintain operational standards and processes across End User Services Support IT projects and operational initiatives as needed Contribute to keeping IT workspaces, storage areas, and equipment organized. What we are looking for: Currently enrolled at a university or higher education institution Interest in IT Operations, End User Services, or workplace technology At least 6 months of relevant IT Support experience (an internship, part-time role, or working student position) Some hands-on exposure to identity/access tools (e.g. Okta, Entra ID, Google Workspace) and/or mobile device management tools (e.g. Intune, Kandji, Jamf) Basic understanding of Windows, macOS, and common workplace applications Strong organizational skills and attention to detail Willingness to learn and take ownership of assigned tasks Structured and reliable way of working Basic understanding of ITIL processes such as incidents, requests and changes. Good communication and interpersonal skills Service-oriented mindset and positive attitude Ability to work independently while collaborating with a wider team English is required, as this role operates in an international working environment German language skills are considered a plus Additional Information: This role requires regular on-site presence (3 days per week) in our Düsseldorf office Applicants must have the legal right to work in Germany. Visa sponsorship is not available for this role Why tonies? Global Teamwork: We collaborate across departmental and country borders on our vision to bring the Toniebox into every child's room in the world. Come as you are: This applies not only to the dress code but also to everything else. Because only where you truly feel comfortable can you give your best. Language Learning & Relaxation: Improve your communication skills with the language learning app Babbel and find relaxation through our access to the meditation app Calm. Holiday package: Enjoy 20 days of annual leave (based on a 5-day week) plus additional days off on Christmas Eve, New Year's Eve, and "Rosenmontag" (Carnival). tonies discount: Shop with discounts in our tonies online shop. Corporate Benefits : Access further employee discounts through our Corporate Benefits portal. Good to know: At tonies®, inclusion and diversity are part of our core principles. We celebrate the diverse talents, backgrounds, beliefs, and gender identities that come together under our roof. Every face is welcome, and we support everyone through all stages of their development with us. We look forward to receiving your application! Ketsia Dinzala People & Culture