Working Student – Service Design with a Customer Journey Management Focus at Bosch eBike Systems (f/m/div.)

Job description

As our working student, you will actively support our service designers in scoping, visualizing and standardizing customer journey maps (for both the current, as well as future states) across a variety of service touchpoints and channels. You will identify and document customer lifecycle phases, user actions, emotional curves, pain points, moments of truth, as well as opportunity areas in order to create high-impact, actionable journey assets. In addition, you will assist with conducting qualitative and quantitative user research, stakeholder interviews, as well as observational studies, helping connect insights to journey stages. Last but not least, you will help connect journey stages to relevant experience metrics and KPIs, supporting the team in measuring, as well as monitoring service improvements. Education: studies in the field of Service Design, UX Design, Strategic Design, Business Design, Information Architecture or comparable Experience and Knowledge: solid understanding of human-centered design principles and journey frameworks (e.g., stages, touchpoints, blueprints) proficiency with collaborative digital mapping tools (e.g., Miro) or dedicated journey mapping software (e.g., TheyDo, Smaply) strong visual storytelling, as well as communication skills Personality and Working Practice: you are an empathetic, analytical individual with a structured mindset and a collaborative spirit, who is eager to work in an open-minded, interdisciplinary team Work Routine: partially mobile working is possible Languages: business fluent in English Start: according to prior agreement Duration: 6 months – 10 h/week Requirement for this working student position is the enrollment at university. Please attach your CV, transcript of records, enrollment certificate, portfolio or work examples and if indicated a valid work and residence permit. Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity. Need further information about the job? Francesco Carello (Functional Department) +49 171 6535941 Work #LikeABosch starts here: Apply now! #LI-DNI At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. In the eBike Systems business unit, we develop innovative products and services that make eBiking even more fascinating - from highly efficient drive systems over the first series-produced ABS for pedelecs to smart connectivity solutions. For sustainable mobility that's fun. The Robert Bosch GmbH is looking forward to your application!