Working Student – Technical Onboarding (f/m/d) | B2B SaaS | Berlin (hybrid)

Job description

*We are digitalising one of Europe’s largest and most heavily regulated industries.* *The packaging industry has a market volume of several hundred billion euros and is under enormous pressure to act due to new regulations such as PPWR, EPR and EUDR.* *With **Packa**, we have built the first end-to-end SaaS platform for intelligent packaging management – in high demand, well-funded and growing fast.* ### What you can expect at Packa - **Ownership:** You take on real responsibilities from day one and work closely with an experienced, highly motivated founding team. - **Learning curve:** You learn SaaS onboarding, data integration and customer communication hands-on — with a real area of responsibility, not just busywork. - **Hybrid working:** You will work in a great office in Berlin-Prenzlauer Berg. - **Flexibility:** Flexible hours around your studies — 15–20 h/week, starting as soon as possible. - **Appreciation:** We believe in fair compensation and you will benefit from a clear path for growth and development. - **Impact:** Your work directly helps new enterprise customers go live on Packa. ### Your tasks - You support the technical onboarding of new customers: preparing, mapping and verifying data from ERP systems, CSV/Excel files and SFTP. - You help run gap analyses of customer data structures and ensure a clean, complete migration into Packa. - You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our packaging specialists where needed. - You support tenant/user configuration and the preparation of onboarding workshops and training sessions. - You contribute to our "Packademy": building out training content, formats and self-serve resources. - You feed back what you see during onboarding to Product, helping shape what gets built next. ### What you bring - You are studying Business Informatics, Computer Science, Data Science or a similar field with clear IT affinity. - You're confident working with data in CSV/Excel and keen to understand how systems connect — first exposure to SFTP, ERP or APIs is a plus, not a must. - You can make sense of a dataset, notice when something doesn't add up, and sort it out on your own. - You communicate clearly and directly internally and externally — e.g. with a packaging buyer, a customer's IT manager, or a Packa software engineer. - No packaging knowledge required — you'll learn that with us. - You're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfect. - Fluent in German and good English. - You are based in Berlin (or nearby).