Workplace Experience Lead

Job description

At Thuma, we are seeking a highly organized, hospitality-driven Workplace Experience Lead to own the day-to-day operations of our Presidio headquarters while creating an exceptional experience for team members, vendors, candidates, and visitors. This role combines office operations, hospitality, employee engagement, facilities coordination, and event execution into one highly visible position. You'll ensure the office operates efficiently while creating an environment where people feel welcomed, supported, and excited to come to work. The ideal candidate shifts seamlessly between tactical execution and proactive problem-solving. You notice the details others miss, anticipate needs before they arise, and take pride in creating a workplace that reflects Thuma’s culture and values. You enjoy serving others, building relationships, and delivering a first-class experience in every interaction. This role is part of the People team and owns day-to-day office operations, onboarding support, employee engagement initiatives, and coordination of team onsites while partnering closely with the people team, IT, Recruiting, and cross-functional teams. This role is onsite five days per week in the San Francisco office. ### You Will - Own the daily operations of the San Francisco headquarters, ensuring the office is organized, fully stocked, clean, and operating efficiently. - Champion a hospitality-first culture that creates an exceptional experience for employees, customers, candidates, vendors, and visitors. - Deliver an outstanding new hire experience by coordinating welcome materials, leading office tours, and ensuring every employee feels welcomed from day one. - Coordinate visitor experiences, including conference room setup, catering, refreshments, and meeting logistics for vendor visits, interviews, executive meetings, and leadership events. - Plan and execute employee engagement initiatives, celebrations, appreciation events, Lunch & Learns, company meals, and workplace programs that strengthen company culture. - Manage workplace vendors, including janitorial, coffee service, office supplies, plants, and other office services, ensuring high-quality performance and accountability. - Coordinate building maintenance requests, workplace repairs, and facility services while maintaining a safe, functional, and professional office environment. - Manage office inventory, purchasing, shipping, mail distribution, and workplace supplies. - Conduct regular workplace walkthroughs to proactively identify opportunities for improvement and resolve issues before they impact employees. - Support office moves, workspace setup, conference room readiness, and workplace organization projects. - Build and maintain workplace procedures, checklists, and operational documentation that improve consistency and efficiency. - Partner cross-functionally with Operations, HR, IT, Finance, and leadership to support office operations and company initiatives. - Continuously identify opportunities to elevate the employee experience while improving operational efficiency. ### This Might Describe You - 3–5+ years of experience in Office Management, Workplace Experience, Hospitality, Facilities Coordination, or Administrative Operations. - A hospitality mindset is a must. You genuinely enjoy taking care of people and creating environments where employees and visitors feel welcomed, supported, and valued. - Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Excellent written and verbal communication skills. - Strong customer service and relationship-building abilities. - Experience coordinating vendors, facilities, workplace services, and office operations. - Experience planning employee events, meetings, and engagement initiatives. - Ability to anticipate needs, solve problems proactively, and execute with minimal direction. - High attention to detail with consistent follow-through. - Proficiency with Google Workspace, slack and workplace collaboration tools. - An exceptional written communicator with a positive attitude, strong sense of ownership, and passion for creating exceptional workplace experiences. - An eye for design and ability to align brand expectations to our headquarters. ### Why Join Us - **401(k)**: Participation in our 401(k) program with company matching up to 6% of your contributions. - **Benefits\***: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships. - **Equity**: Participation in employee stock option plan. - **Flexible by Design**: We operate with a high-performance mindset, paired with thoughtful flexibility—flexible PTO that supports both focus and balance. - **Time to Recharge**: Enjoy 13 company holidays each year to rest, reset, and celebrate what matters most. - **Employee Discount\*\***: 40% off almost all Thuma products. - **Cell Phone Stipend**: $100 per month to support work-related phone use. - **Commute Reimbursement**: Up to $150 per month for commuting to our office. - **Room Upgrade**: A complimentary product credit upon joining, valued at up to $3,000. \*\* Some exclusions may apply \* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.