Workplace Experience Lead

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Duties and Responsibilities Responsible for overall soft services of the Facilities management department . Own and evolve the workplace experience strategy and vision, implement workshop, events, unwind and initiative to meet and exceed client’s expectations Lead and develop the workplace experience through feedback, recognition and regular catchup with team and members Host and connect with team to align priorities and energize team members to focus on their goal Manage vendor alignment and relationships, embedding hospitality focus standard across soft service to ensure and strengthen the operational service Responsible for ensuring that the operations of all the vendors like housekeeping, pest control, Plants vendor, Coffee vending Machine etc department confirm all applicable standard operating procedure and comply regulations wherever applicable Resolves high-impact issues/escalations with empathy and precision undefined Follow and implement EHSS in all services wherever applicable. Responsible for visitor management system, ensuring all expectations are always met. Responsible for workplace services are top notch for the clients Conduct regular walkthrough of key zones in the entire site – Lobby, receptions, workstations, common passage area, pantry, café, washrooms Responsible for preparation & Tracking of the stakeholders PO and tax invoice, inventory for material with respect to Housekeeping / Pantry services and soft services equipment’s. Location: On-site –Mumbai, MH Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.