Workplace Experience Manager

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description The Workplace Experience Manager plays a key role in shaping an environment that is welcoming and supportive of innovation and collaboration. This position ensures that the physical workplace and associated programs operate seamlessly and consistently, positioning our offices as vibrant and compelling destinations for both employees and visitors, in alignment with global and regional standards. As an on-site representative of our brand, this role serves as a Visa Ambassador, demonstrating a hospitality-driven mindset and a positive, proactive approach in all interactions. The role brings together program management, workplace experience delivery, and cross-functional coordination to ensure site operations, engagement, and communications are executed effectively. In close partnership with the Site Lead, the Workplace Experience Manager aligns workplace services, employee engagement, and site operations with both enterprise standards and local site priorities. Key Responsibilities: Site Engagement Strategy & Roadmap Develop and execute annual, quarterly, and monthly engagement plans aligned to site needs and enterprise priorities Evolve the site engagement approach to increase participation, connection and overall workplace vibrancy Workplace Experience Coordination Partner with Facilities to support the delivery of workplace services and amenities Identify opportunities to enhance the employee and visitor experience and follow through with appropriate partners Coordinate vendors and service providers supporting workplace programs and initiatives Ensure consistent application of workplace standards across the site Promote a high-quality, hospitality-driven environment across all workplace interactions Program, Event, and Vendor Coordination Coordinate the execution of site programs and events (e.g., town halls, activations, cultural events) Support planning and delivery of executive visits and high-visibility engagements Partner with Events, ERGS, and external vendors to deliver well executed experiences Reporting, Insights & Continuous Improvement Track engagement activities, participation, and key experience metrics Manage and report on the site engagement budget ensuring alignment with established priorities Analyze trends and provide actionable insights and recommendations for improvement Draft and publish site‑level communications, in partnership with Corporate / Regional Comms, ensuring visibility and coordination with the Site Lead Site Coordination & Issue Management Coordinate cross-functional activities impacting the site including management of inbound requests (e.g., neighboring businesses and community organizations) Serve as a central intake for site-related issues and route to appropriate partners (Facilities, IT, Security, HR) Support site-level changes (e.g., moves, openings, major transitions) Key Skills Strong interpersonal skills with the ability to maintain a professional and positive presence in a fast-paced work environment Comfortable operating in a dynamic, highly active setting with a visible on-site presence Excellent written and verbal communication skills, with the ability to engage a broad range of audiences Experience leading small teams with shared or overlapping responsibilities Highly self-directed with strong time management skills and the ability to drive initiatives through to completion Adaptable and quick to learn new tools, technologies, and processes Strong organizational skills with a proactive, solutions-oriented approach to problem-solving and decision-making. Ability to manage competing priorities and deliver effectively under pressure Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications: 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Bachelor’s degree or equivalent experience 8+ years of experience in a matrixed corporate environment working in program management, operations, or communications Demonstrated ability to manage multiple concurrent programs with strong attention to detail Strong written and verbal communication skills, including experience drafting executive‑facing content Proven ability to build relationships and influence across functions and levels, including executive stakeholders Experience coordinating events, communications, or employee engagement initiatives Ability to anticipate needs, solve problems proactively, and operate with ownership Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.