Workplace Experience Manager - Austin

Job description

About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers. To learn more, visit www.industriousoffice.com/careers http://www.industriousoffice.com/careers. About the Role: We’re looking for a Workplace Manager to help our Austin office run smoothly and feel like home. The Workplace Manager plays a key role in maintaining a welcoming, efficient, and inspiring space—ensuring our workplace supports every team member and guest who walks through the door. This role combines hospitality, facilities care, and light operational support. You’ll manage the day-to-day upkeep of the space, ensure it’s always vibrant and positive, and provide administrative and logistical help where needed. The ideal candidate is approachable, detail-oriented, and takes pride in making sure every corner of our office reflects our company values. Key Responsibilities Creating a Welcoming Environment - Keep all shared areas—including kitchens, meeting rooms, and lounges—tidy, well-stocked, and inviting throughout the day. - Welcome visitors and team members with warmth and professionalism. - Support on-site meetings, events, and gatherings, including setup, catering coordination, and clean-up. - Monitor the overall look and feel of the office to ensure it remains reflective of our brand and culture. Keeping the Office Running Smoothly - Oversee daily office operations, acting as the primary point of contact for all facility and workspace needs. - Coordinate with external partners and vendors (cleaning, maintenance, catering, supplies, etc.) to maintain consistent service standards. - Manage inventory for office supplies, snacks, and beverages, restocking as needed. - Handle incoming and outgoing mail and deliveries efficiently. - Conduct daily walkthroughs to identify and resolve any facilities issues promptly. Operations - Assist with light administrative and operational tasks such as invoice processing, expense tracking, and vendor documentation. - Support event logistics, as well as onboarding and offboarding procedures in coordination with People Operations and Executive Assistants. - Help implement sustainability, wellness, and safety initiatives across the workplace. - Collaborate with the broader Operations team on ad-hoc projects and process improvements. - Work with vendors to facilitate employee recognition perks and milestone gifts. About You - 2–4 years of experience in office management, hospitality, facilities, or a similar operational role. - Strong organizational and problem-solving skills, with a high attention to detail. - Excellent communication and interpersonal abilities—approachable, calm under pressure, and solutions-focused. - Adaptable, with a proven ability to manage multiple priorities in a dynamic, fast-paced environment. - Tech-savvy, with hands-on experience using modern workplace tools (e.g., Google Workspace, Slack) and basic operational management systems. - Passionate about creating inclusive, sustainable, and people-first work environments. Compensation The base salary for this role is $66,000-$70,000, depending on experience, skills, and role alignment. This role is also eligible for an annual bonus and participation in our long-term incentive program. But compensation is only part of the story. At Industrious, we believe a good workplace supports the whole person. Not just the work they do. Our benefits are designed to give people the stability, flexibility, and room to grow that make a career sustainable. Our Benefits May Include: - Heavily subsidized medical, dental, and vision plans to support you and your family - Flexible paid time off, to maintain balance - Paid parental leave to help you welcome a new child and focus on what matters most - Annual professional development grants so you can keep learning and growing - 401(k) retirement savings program to support long-term financial wellbeing - Wellness initiatives and additional employee support programs - Specific benefits may vary by role, location, and eligibility requirements Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.