Workplace Experience Senior

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Freddie Mac is seeking a Facilities and General Services Senior to support day-to-day workplace operations for our Jersey City, NJ regional office. Reporting to the Facilities Manager within Corporate Services, this role serves as a key onsite facilities contact, helping ensure the office is safe, efficient, well maintained, and welcoming for employees, visitors, and business partners enter text here Our Impact: Corporate Services enables Freddie Mac employees to do their best work by providing reliable services, safe and effective workplaces, and responsive operational support. Our team is committed to safety, sustainability, innovation, wellness, and creating a workplace experience that supports both employees and business performance. Your Impact: In this role, you will partner with Corporate Services, business teams, vendors, and building management to support daily operations and support workplace needs. You will help maintain a clean, secure, and functional office environment; coordinate services and work orders; support employee events and onboarding; and contribute to a positive workplace experience for the Jersey City office. Serve as the primary onsite facilities contact for the Jersey City office, supporting employees, visitors, business partners. Oversee daily office operations, including upkeep, repairs, inspections, pantry and office supplies, first aid supplies, mail and package handling, visitor support, and overall workplace readiness. Partner with building management and Vendors to coordinate maintenance, work orders, building communications, crisis response, and service delivery. Manage facilities-related tickets in ServiceNow and eMaintenance, ensuring timely tracking, follow-up, resolution, and communication. Monitor badge access, emergency readiness, and workplace safety activities in partnership with appropriate internal teams. Support the office through expense tracking, invoice processing and vendor service oversight. Work with space planning team to support furniture moves, office reconfigurations, seat assignments, parking, badges, and building access for new hires and employees. Support office events and other workplace experience events in coordination with onsite business partners. Help maintain sustainability practices and LEED-related requirements for the office. Independently manage priorities, schedules, resources, and process improvements that support efficient, reliable office operations. Provide occasional facilities support for the New York office, including onsite visits as needed. Perform other related duties as assigned by the Facilities Manager. Qualifications: Bachelor’s degree or equivalent experience. 5–8 years of relevant experience in facilities operations, workplace operations, office management. Experience supporting vendor services, day-to-day office operations, invoices and day-to-day operational priorities. Proficiency with Microsoft Office and working knowledge of workplace systems such as security, ticketing, space management, or building operations tools. Preferred: familiarity with sustainability programs or LEED-related requirements. Preferred: industry certifications such as BOMA RPA, FMA, or IFMA FMP. Keys to Success in this Role: Strong communication and relationship-building skills across team members, vendors, and building partners. Excellent organization, follow-through, and attention to detail. Ability to manage multiple priorities, respond quickly, and stay composed in a fast-paced environment. A proactive, solutions-oriented approach to resolving issues and improving processes. A collaborative, service-oriented mindset with a commitment to delivering a positive workplace experience. Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs. CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC. Time-type:Full time FLSA Status:Non-Exempt Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site. This position has an annualized market-based salary range of $100,000 - $150,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.