Workplace Manager

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. JOB SUMMARY OpenGov's offices are physical expressions of our culture — and we're hiring a Workplace Operations Manager to lead that experience in Atlanta while serving as the operational and knowledge backbone for the broader Workplace team. This is a role for someone who brings deep workplace expertise, a hospitality-first mindset, and the systems thinking to build infrastructure that scales. You'll own the full Atlanta office experience, drive cross-site programs, manage vendors and budgets, and partner with local leadership on workplace strategy — all with the autonomy that comes with operating at this level. RESPONSIBILITIES Workplace & Site Leadership — Atlanta - Own general office administration with excellence and hospitality as core values. - Welcome guests, candidates, and new hires; deliver thoughtful, high-touch office tours and orientation experiences. - Design and execute a curated workplace experience that fosters cross-functional connection: weekly team lunches, monthly gatherings, all-hands meetings, and creative surprise moments—with meticulous logistics. - Build on existing frameworks to design, document, and continuously improve admin procedures and programs that scale with the office and the business. - Serve as the primary workplace point of contact for Atlanta-based employees and leadership; participate in leadership meetings to anticipate headcount growth, space needs, and operational challenges. - Proactively manage seating charts and neighborhood planning to optimize team collaboration and productivity as the Atlanta office scales. - Serve as the culture champion and employee advocate for the Atlanta site; build and maintain positive relationships across the office. Facilities Management & Daily Operations - Ensure the office is clean, well-organized, well-stocked, and meets OpenGov brand, Facilities Management, and Security standards. - Develop and implement preventive maintenance programs to ensure ongoing facility functionality. - Proactively identify and independently address maintenance and service needs; resolve issues with timely follow-through. - Oversee vendor-managed repairs and services; manage day-to-day building relationships and vendor coordination. - Serve as the central point of contact with building and property management for all in-office logistics, maintenance requests, and escalations. - Ensure compliance with relevant health, safety, environmental, and accessibility regulations; develop and implement office policies that support a safe, inclusive working environment. Facilities Project Support - Independently own and manage Small Workplace Services & Operations Projects across sites—office refreshes, equipment upgrades, and operational improvements—including vendor scheduling, timeline tracking, and stakeholder communication from start to finish. - Maintain project documentation and status updates; ensure smooth handoffs and minimal disruption to daily operations across locations. - Provide support to the Real Estate Manager on major office relocations and build-outs as needed; the scope of this support is defined and approved by the Manager of Workplace Operations & Services, ensuring primary site and team responsibilities remain protected. Knowledge Hub & Documentation Management - This role is the information backbone of the Workplace team—responsible for ensuring the team's collective knowledge is organized, current, and accessible. - Own and maintain the Workplace team's document library, including version control, taxonomy, naming conventions, and accessibility standards. - Serve as the team's information hub: centralize policies, procedures, vendor agreements, project documentation, and reference materials for the full Workplace organization. - Determine what gets documented, how it's organized, naming convention, version control, when documents are retired or updated, and how the library evolves as the team scales. - Build and maintain scalable team process playbooks; proactively identify documentation gaps and close them before they create operational friction. - Support onboarding of new Workplace team members through organized knowledge transfer and structured documentation. Vendor, Contractor & Budget Management - Oversee contractors and vendors supporting ATL operations and cross-site projects; independently manage day-to-day performance, service levels, and contract compliance. - Execute contract negotiations for vendors and service providers under $15K (e.g., catering, office supplies, small service contracts); partner with Strategic Procurement for engagements exceeding $15K. - Evaluate vendor performance and make independent recommendations to renew, renegotiate, or replace service providers. - Identify and implement cost-saving strategies; surface recommendations to the Manager of Workplace Services and Operations. - Manage office and project budgets with accuracy and accountability; maintain records of vendor agreements, contacts, and service terms. REQUIREMENTS Required Experience & Qualifications - 6+ years in workplace management, office operations, or facilities management, with demonstrated senior-level ownership and scope - Proven experience building and owning document libraries, operational playbooks, or team knowledge systems, including taxonomy, version control, and long-term maintenance - Demonstrated experience managing vendors and contractors with full accountability for performance, contract compliance, and budget stewardship - Track record of independently owning and driving workplace or facilities projects from start to finish, including vendor coordination and stakeholder communication - Strong strategic instincts: ability to identify systemic challenges, build scalable solutions, and advise leadership with minimal direction - Excellent written and verbal communication skills; able to draft policies, program announcements, and project updates with confidence - Strong command of Google Suite and asynchronous collaboration tools - Full-time, 5 days/week in-office at the Atlanta office required Preferred Experience - Office build-outs, moves, or renovation project management. - Event planning and logistics at scale. - Experience in a startup or fast-growth environment. - OSHA/safety compliance or facilities management background. - Comfortable working in a distributed, asynchronous organization. Compensation: Atlanta, GA: $100,000 - $125,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. WHY OPENGOV? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: - Comprehensive healthcare options for individuals and families - Flexible vacation policy and paid company holidays - 401(k) with company match - Paid parental leave, wellness stipends, and HSA contributions - Professional development and growth opportunities - A collaborative office environment with weekly catered lunches.