Workplace Officer

 ## **We are looking for a Workplace Officer to join our Workplaces team; as we scale up and drive digital and financial inclusion across our markets.**  ## **The Role** The Workplace Officer runs the day-to-day operational engine behind M-KOPA Nigeria's workplace services, fleet and transport, local travel, warehouse and territory facilities, inventory, vendor coordination, airtime/data administration, and event logistics. You'll report to the Senior Lead, Workplaces, and be the person who keeps records accurate, issues resolved, and risks flagged before they become problems.  ## **About Us** M-KOPA has just hit a major milestone: 10 million customers across Kenya, Uganda, Nigeria, Ghana, and South Africa. We've extended over $2 billion in credit to Africa's "Every Day Earners," with 55% of our customers accessing formal financial services for the first time. Behind that scale sits a workforce of 2,300+ employees and 35,000+ field agents, all supported by teams like Workplaces, whose job is to make sure the infrastructure people rely on every day simply works.  This is a **on-site role**, you would be working from our offices in **Nigeria**, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the **Senior Lead, Workplaces.** ## **What makes this different** This isn't a narrow admin function. You'll own multiple operational disciplines at once, coordinating across internal teams and external vendors rather than sitting in a single lane. Your work directly determines whether the Senior Lead can focus on governance and higher-risk priorities instead of efighting. It's ownership with real visibility. ## **What You'll Be Doing** - Manage day-to-day fleet administration, including documentation, permits, insurance, claims, fuel cards, and reconciliations. - Run facilities operations across the warehouse and territory locations, coordinating cleaning, maintenance, repairs, and vendor follow-up. - Coordinate local travel and accommodation, keeping arrangements accurate and within approved budgets. - Own inventory management for workplace and warehouse supplies, including stock checks and discrepancy investigations. - Manage vendor coordination, purchase orders, invoices, and payment follow-ups with Procurement and Finance. - Process and reconcile airtime and data allocation for employee and field populations - Coordinate logistics for meetings, employee events, and workplace activities. ## **What You'll Need** - Bachelor's degree or HND in Business Administration, Operations Management, Facilities Management, Logistics, or a related discipline. - 3-5 years' relevant experience in workplace operations, facilities, administration, logistics, or office management. - Demonstrated experience independently managing multiple operational workstreams across internal teams and external vendors, ideally spanning fleet, facilities, travel, inventory, and events. **The honest part** You'll be juggling several live workstreams at once, with vendors, deadlines, and trackers all competing for attention on any given day. It's a role for someone who closes loops without needing to be chased, and who's comfortable in Excel and in motion. ## **Why M-KOPA?** At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at [****](http://m-kopa.com).  *Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.*  ***Important Notice*** *M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.* *M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.* *M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.* *Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.* *If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.*