Workplace Service Delivery Senior Analyst – Japanese

Job Description Template Job Title Workplace Service Delivery Senior Analyst – Finance (Japanese Language) \ Management Level CL 11 Location Bengaluru – BDC14 (Work from Office) \ Role Summary Provide end‑to‑end workplace finance support by managing financial and commercial activities related to workplace operations. The role supports Japan and focuses on accurate processing of purchase orders, financial reconciliations, vendor coordination, and resolution of finance‑related queries while meeting defined SLA, quality, compliance, and cost standards. Key Responsibilities Raise, track, and manage purchase orders (POs) in line with internal finance, procurement, and compliance guidelines. Manage finance and commercial queries related to workplace services through multiple channels (ServiceNow, email, calls, Teams). Perform financial reconciliation of invoices, accruals, and expenses to ensure accuracy and timely closure. Handle vendor query management , including follow‑ups on invoice discrepancies and coordination with vendors and internal stakeholders. Support accounts payable–related activities (limited scope) such as invoice validation, exception handling, and documentation support. Accurately log, track, and document all financial transactions and interactions in finance and CRM systems. Identify discrepancies, exceptions, and aged financial items; escalate and follow up as required. Prepare financial reports, trackers, dashboards, and status updates for operational and management review. Ensure adherence to OPEX guidelines, financial controls, audit requirements, and SLA commitments . Coordinate with workplace, finance, procurement, and cross‑functional teams to ensure timely resolution and continuous process improvement. Required Skills & Qualifications Must Have Educational Qualification: Bachelor’s degree in Commerce, Finance, Accounting , or a related discipline. Japanese language proficiency – JLPT N1 or N2 , with strong reading, writing, and verbal communication skills. Knowledge and hands‑on experience in the finance domain , preferably in operational or transactional finance roles. Experience in purchase order management, reconciliations, accruals, vendor management, or finance query handling . Strong analytical skills with high attention to detail and data accuracy. Effective stakeholder communication skills and SLA awareness. Good to Have Exposure to accounts payable processes and corporate finance operations. Experience working with ERP or finance systems (e.g., SAP, Oracle) and CRM tools. Proficiency in MS Excel for financial tracking, reporting, and reconciliations. Experience supporting Japan and/or South East Asia stakeholders in a shared services or global delivery environment. Additional Information Flexibility to support Japan and South East Asia time zones . Ability to work effectively in a global, virtual, and cross‑cultural environment . Strong process orientation with a continuous improvement mindset. About Our Company | Accenture Experience & Education Experience: 1–5 years in finance operations, commercial support, or service delivery roles . Education: Bachelor’s degree in Commerce, Finance, Accounting, or equivalent. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.