Workplace Services Manager

Job description

The Role Reporting to the Senior Workplace Services Manager – North America, this person will be responsible for overseeing the office and facility operations, capacity planning, health and safety procedures, business continuity planning and act as the point person for outside vendors, service providers, and property management across multiple offices in the region. This person will manage local workplace teams, while being a key contact for Partners and Business Services. The position offers significant autonomy and requires strong judgement, organizational capability, and the ability to manage competing priorities in a fast-paced, professional environment. This position is hybrid. Travel between offices within the region will also be necessary. Key Responsibilities Oversee daily office and facility operations, ensuring a consistent, high-quality workplace experience for employees and clients. Manage and lead a team of onsite Workplace & Office Coordinators and Managers, providing guidance, training, and performance evaluations to enhance service quality and employee development. Develop and implement policies and procedures related to workplace services, ensuring compliance with regulations and best practices. Foster strong relationships with employees and stakeholders, addressing concerns and ensuring a high level of customer satisfaction. Ensure all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures Work with the administrative assistant team, create timelines, allocate resources, and monitor progress to meet objectives. Manage relationships with service providers, vendors, and Landlords and Property Managers, ensuring the firm receives high-quality and cost-effective service. Support and represent the firm in office fit-outs and construction projects, coordinating with stakeholders and cross functional partners to ensure timelines and standards are met. Work closely with Partners and project teams to provide data and recommendations for office footprint optimization. Coordinate with other departments to deliver best in class services to support organizational goals, ensuring seamless communication and collaboration across teams and offices. Participate in recruitment and selection process for workplace services teams. Essential Skills and Experience Minimum of 4 years of experience in service management or a related role, with a strong understanding of workplace operations and customer service principles. Demonstrated ability to work independently, manage multiple priorities, and deliver results in a dynamic environment Must demonstrate the capability for developing staff through various means such as effective delegation, encouraging contributions from team members as appropriate; undertaking regular reviews of objectives and skills of team members Professional presence with the ability to engage effectively with stakeholders at all levels, both internally and externally Excellent interpersonal and communication skills, with cultural awareness and sensitivity in diverse environments. Ability to deal with confidential information discreetly. Ability to embrace organizational change. Proactive, adaptable, and solutions-driven mindset with a focus on continuous improvement Our Values Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We: Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do Celebrate difference We help each other to be at our best and believe our differences result in greater achievement Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth Business Services Competencies Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations. The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas: Technical Excellence People and Team Client/Stakeholder Relationships Service Delivery and Commercial Awareness Personal Effectiveness This is the job description as constituted at present; however, the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business. The Firm When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets. Our Commitment Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process. A Note on Privacy Please take a moment to read our privacy notice . This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice. This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.