Workplace Support Specialist – Austin

Job description

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. 1Password is opening a new office in Austin, and we need someone to own the technology that makes it work. As a member of the IT team, this role is responsible for delivering an exceptional in person technology experience by supporting the workplace systems employees rely on every day. You'll own the office network, AV and collaboration systems, physical security technology, and provide hands on IT support for employees and new hires. This is an onsite, individual contributor role based in Austin, reporting to the Manager of IT Ops. You will be the primary IT presence in the office, partnering closely with our remote IT Support team to bring the same high quality support experience into a physical workplace. While you'll own the technology that keeps the office running, you'll also help shape how workplace support evolves as 1Password grows beyond a fully remote company. As only our second office location, this role offers a unique opportunity to help establish scalable processes, improve documentation, and influence the future of in person workplace technology and support. We're looking for someone who enjoys building, learning, and adapting in a fast paced environment where priorities can shift quickly, ambiguity is expected, and no two days are exactly alike. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is an onsite opportunity in Austin, Texas. What we're looking for: - 3+ years of experience in IT support, workplace technology, or infrastructure with hands on experience supporting office environments. - Experience with office networking, including wired and wireless environments on platforms such as Cisco Meraki, Aruba, or Ubiquiti. - Experience operating workplace AV systems, including video conferencing, room scheduling, multi zone audio, and display environments. - Experience with physical security systems, including access control and camera platforms. - Experience supporting office environments, including coordination with vendors, building management, and cross functional partners. - Strong communication skills with the ability to work effectively across technical and non technical stakeholders. - Demonstrated ability to thrive in a fast paced, evolving environment, balancing changing priorities while building new processes and improving existing ones. Bonus points for: - Experience working in a remote first company supporting physical office infrastructure. - Experience with MDM platforms and device lifecycle management. - Familiarity with SOC 2 or ISO 27001 requirements as they relate to workplace technology and physical security. - Experience building documentation, operational processes, or workplace standards from the ground up. - Comfort building automation workflows that reduce manual operational effort. What you can expect: INFRASTRUCTURE - Manage and maintain the Austin office network, including wired and wireless infrastructure. - Operate and maintain the physical security stack, including access control, cameras, and integrated systems. - Partner with the Security team on governance, audit trails, and compliance. Coordinate with building management on physical integrations and maintenance. - Own vendor relationships and hardware lifecycle across workplace infrastructure, including uptime tracking and reliability monitoring. - Follow and contribute to infrastructure and AV standards established by the broader IT team. EMPLOYEE SUPPORT & WORKPLACE EXPERIENCE - Serve as the primary point of contact for employees requiring in person IT support, delivering an exceptional support experience across hardware, software, peripherals, AV, and workplace technology. - Partner closely with the remote IT Support team to provide a seamless experience for employees, learning established support practices while contributing feedback to continuously improve the in person support model. - Own the end to end onboarding technology experience for employees joining in Austin, including device provisioning, setup, orientation, and equipment returns. - Own AV operations across a range of spaces, from huddle rooms to meeting and event environments. Manage video conferencing, room scheduling, multi zone audio, and displays, proactively identifying and resolving issues before they affect employees. - Contribute to the broader IT support queue by handling remote support requests, ticket triage, documentation, and asynchronous troubleshooting for employees across the company. - Build and maintain operational documentation, runbooks, and knowledge articles that improve consistency and help scale workplace support as the company grows. - Help define what great workplace support looks like for a growing remote first company. Identify opportunities to improve processes, tooling, documentation, and employee experience, partnering with the broader IT team to implement scalable solutions. - Create a positive and welcoming in office environment for employees and visitors by ensuring workplace technology is reliable, approachable, and ready to support collaboration. - Partner with teams including People, IT, Security, Finance, and Communications to support workplace operations and employee experience. - Serve as the point of contact for building management and facilities vendors. Coordinate maintenance, service requests, and operational needs to ensure the office runs smoothly. - As one of the primary onsite resources in Austin, provide occasional operational support beyond technology when needed. This may include coordinating building maintenance requests, assisting with vendor access, understanding office logistics such as deliveries and parking, and helping ensure day to day operations continue smoothly during planned absences of local partners. What success looks like: - The Austin office runs reliably from day one, with network, AV, and physical security systems operating to a high standard. - Employees consistently receive an exceptional support experience, whether they engage with remote IT or receive hands on assistance in Austin. - New hires arrive with a seamless onboarding experience and the technology they need to be productive from day one. - Documentation, operational processes, and workplace standards mature alongside the office, helping establish a scalable model for future locations. - Issues are identified and resolved proactively before they disrupt employees or workplace operations. - You become a trusted onsite partner for employees and cross functional teams, known for your ownership, adaptability, and ability to navigate change while keeping the office running smoothly. USA-based roles only: The annual base salary for this role is between $85,000 USD and $119,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.