Workplace Technology Operation (Contractor), Tokyo

Job description

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: Notion is seeking a Workplace Technology Operation contractor for our Tokyo office. As part of our growing Workplace Technology Operations team, you'll be a resourceful, security-focused, and people-centered professional who will help us continue scaling and establish best-in-class support for our end users. The ideal candidate is expected to provide exceptional technical support, contribute to automation opportunities, and make a meaningful impact on our day-to-day workplace operations. This is a 12–18 month fixed-term role, with longer-term opportunities possible depending on business needs and performance. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. WHAT YOU'LL ACHIEVE: - End User & AV Support: Provide reliable onsite and remote technical support for Tokyo/APAC employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events, with clear communication and practical judgment. - Employee & Device Lifecycle Operations: Keep employee lifecycle and asset workflows running smoothly day to day, including account provisioning, device preparation, inventory hygiene, procurement coordination, retrieval, break-fix repairs, and deprovisioning. - Operational Excellence: Leave APAC IT Operations stronger than you found it by improving SOPs, Notion resource library content, service handoffs, self-service resources, and support practices that scale beyond one person. - Workflow Improvement & Automation: Identify and improve at least one recurring support workflow — such as onboarding, offboarding, provisioning, device setup, or self-service — using AI or lightweight automation to reduce manual work and repeat requests. - Cross-Functional Collaboration: Partner effectively with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-adjacent workflows, knowing when to escalate and how to keep employees moving without compromising controls. SKILLS YOU'LL NEED TO BRING: - Professional fluency in Japanese and English, with the communication skills to support Tokyo employees directly and partner clearly with global teams across time zones. - Flexibility to travel occasionally to support distributed APAC office team members, onsite events, office launches, or hands-on IT needs across the region. - Hands-on workplace IT support experience across macOS and Windows laptops, iOS and Android devices, conference room AV, peripherals, and core networking concepts such as TCP/IP, DHCP, DNS, Wi-Fi, and VPN. - Experience supporting SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, Fleet, and other similar systems. - Understands ITSM principles and have familiarity with ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion. - Strong operational judgment around access, endpoint hygiene, documentation, IT compliance, and security-minded escalation with Corp Security, DART, or global IT partners. - A service-oriented, low-ego, and self-directed approach; you communicate clearly, follow through reliably, and turn repeated requests into better documentation or cleaner workflows. - Comfort using AI-assisted resources or lightweight automation to improve support quality, reduce manual work, and keep knowledge current. NICE TO HAVES: - Experience at a fast-growing tech or AI company where the security program had to outpace headcount. - Experience building internal tooling or automation workflows that improved employee experience. - Experience with Git or GitHub and an interest in learning to code - Experience working in Infrastructure as code team environment - Additional language fluency or experience supporting distributed APAC teams. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.