Workplace Technology, Senior Operation & Governance Engineer

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Why Join Imagine being part of a team that powers the technology behind one of Singapore's longest established banks. As a Technology Infrastructure Specialist at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You'll be part of a team that's driving innovation and transformation in the banking industry. How you succeed Lead and oversee end-user services (EUS) operations, governance and risk management across desktop software, device lifecycle, and workplace technology domains. This role is responsible for driving process standardization, ensuring regulatory compliance, strengthening controls, and improving operational efficiency across APAC markets. What you do 1. Leadership & Regional Governance Responsible for Workplace Technology operations and governance. Drive regional process alignment to standardize practices across markets. Establish strong governance frameworks to ensure consistency, control, and scalability. Partner with stakeholders across IT, Risk and Business units to align priorities 2. Desktop Software & Tools Inventory & Asset Lifecycle Management Oversee desktop software management, including provisioning, lifecycle, and compliance. Lead inventory management for EUC assets including endpoints, peripherals, and licenses. Manage obsolescence planning and refresh strategies to mitigate operational and security risks. Ensure accuracy and traceability of asset records. 3. Policy, SOP & Knowledge Management Maintain and continuously enhance SOPs, policies, and Confluence documentation. Ensure documentation aligns with regulatory expectations and operational realities. Own and drive deliverables across eGRC, RCSA, and internal control frameworks. Ensure compliance with regulatory standards (e.g., MAS TRM) and internal policies. 4. Security Compliance, Controls & Attestation Manage security control attestations (e.g., iOT controls, software compliance). Oversee USB requests processing and ensure strict governance. Drive enforcement of whitelisting controls (e.g., Printer Whitelisting). Oversee mobile devices patching cycles, and endpoint compliance. Manage vulnerability remediation and patch governance across endpoints. Ensure systems are secure, compliant, and optimally utilized. Including IOT devices ecosystem (base configuration, patching, lifecycle) Who you are 15+ years in banking IT operations, EUC/EUS, or workplace technology leadership roles Strong experience in risk, and regulatory compliance (e.g., MAS TRM) Proven track record in regional/global operations management Exposure to large-scale endpoint environments (10k+ users) Background in automation and self-service enablement Technical & Functional Skills Strong knowledge of: Endpoint management, patching, and vulnerability remediation eGRC frameworks Asset lifecycle and inventory governance Familiarity with enterprise tools (e.g., Intune, SCCM, endpoint security platforms) Leadership & Stakeholder Management Experience leading cross-functional and regional teams Strong stakeholder engagement across IT, Risk, and Business Ability to drive transformation, automation, and process improvement Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.