(Worldpay) Senior Director, Merchant Data Operations

Job description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 10 - 15% Job Description Are you curious, motivated, and forward-thinking? At Worldpay, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the role: Proficient understanding of all operations processing policies and procedures. Works on complex tasks, projects or issues that involve a high degree of risk, impacts business unit performance and makes use of the individuals’ high level of knowledge in multiple areas (5+) of specialty. Coaches and mentors staff. Works without supervision on the most complex projects. Complete latitude for independent judgment. What you will be doing: • Manages the processing environment to protect production systems critical to the success of the business. • Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets. • Develops and recommends tactical and strategic plans for processing operations. • Selects, trains, develops and leads an efficient and effective processing team. • Identifies and recommends cost-saving and continuous improvement initiatives within the processing area. • Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements. • Develops and implements team standards and procedures that support departmental standards and procedures. • Develops and executes project plans, budgets and schedules for documentation of work and results. • Develops, manages and forecasts the budgets for the relevant cost centers. What you will need: Bachelor’s in computer engineering, computer science or other related discipline or equivalent experience. • Knowledge of all processing phases • Data engineering • Data modeling • Data transforming • Data Ops • Experience inf processing administration and processing activities and controls • Proficiency in client communication and escalation management • Knowledge of project management methods and techniques • Proficiency to effectively supervise, lead and manage staff members • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors • Excellent problem solving, team and time management skills managing multiple deadlines for self and others • Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline • Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures . What we offer you: A career at Worldpay is more than just a job. It’s the change to shape the future of Fintech. At Worldpay, we offer you: • A voice in the future of Fintech • Always-on learning and development • Collaborative work environment • Opportunities to give back • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Jobs for Humanity is partnering with FIS to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: FIS