WPP SSC MY | Internship - Service Management

wpp

Petaling Jaya, Selangor, Malaysia · Petaling Jaya · Malaysia

Posted Aug 18, 2026

Internship
Hybrid
Finance

Apply on company site

Job description

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

For more information, visit WPP.com.

1. Process Mapping & Optimization

Assist in documenting and analyzing existing business processes, identifying inefficiencies and supporting process improvement initiatives. The intern will help create process maps, SOPs and operational documentation while participating in root cause analysis and identifying opportunities to streamline workflows and improve operational efficiency.

2. Service Management & Governance

Support the monitoring and reporting of service management activities by tracking KPI and SLA performance, maintaining process compliance documentation, and assisting in service review activities. The intern will gain exposure to ITIL-based service management practices and help ensure operational processes are consistently followed.

3. Analytics, Reporting & Insights

Assist in collecting, analyzing and reporting operational data to support decision-making. The role includes helping to maintain dashboards, generate performance reports, analyze trends and provide insights on service performance, stakeholder feedback and improvement initiatives using tools such as Excel and PowerPoint

4. Continuous Improvement & Execution

Support continuous improvement projects by assisting with data gathering, progress tracking, and documentation of improvement initiatives. The intern will help maintain the improvement project register, participate in process optimization efforts, and contribute to identifying opportunities that enhance efficiency, productivity, and service quality.

5. Ad-hoc - Assigned by Manager.

Requirements.

Currently pursuing a Bachelor's Degree in Business Administration, Information Technology, Business Computer, Data Analytics, or a related field.
Proficient in Microsoft Office applications (Excel, PowerPoint, Word) knowledge is an advantage.
Good command of written and spoken English.
Mandarin language proficiency is an advantage, as the role involves regular communication and coordination with stakeholders in the Taiwan market.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.