Youth and Family Care Connection, Midnight Medical Assistant/Receptionist

Job description

New Oakland Family Centers offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities. Position Details Schedule: Full time; Shift-based schedule as determined by Crisis Services Director. Three, 12.5-hour shifts each week, as determined by Crisis Director. Available shifts include 7PM - 7:30AM *Please note that initial new hire training will be conducted during daytime hours at the assigned training location, consisting of five 8.5-hour shifts from Monday to Friday. Completion of this training is required before beginning non-traditional shifts. Reports to: Director of Nursing / Clinical Director / Clinical Supervisor Compensation: Hourly Employee; $18-$20/hour. Commensurate with experience. Position Summary The Youth and Family Care Connection (YFCC) Medical Assistant/Receptionist is a full-time position responsible for providing clinical and administrative support within the 24/7 short-term crisis stabilization unit for children. This role involves close collaboration with clinical and administrative staff, as well as consumers of all populations, with a particular focus on children, to ensure a welcoming environment and the delivery of safe, efficient, and effective care. Key Responsibilities Foster a safe, nurturing environment that promotes respect, diversity, acceptance, and compassion while maintaining professional and appropriate boundaries with clients and staff at all times. Greet and welcome consumers and visitors in person or by phone; respond to inquiries or direct questions to appropriate staff. Assist with site screening procedures as needed. Support ill, distressed, or emotionally escalated consumers in a calm and professional manner. Provide high-quality customer service with a courteous and empathetic approach. Address complaints and concerns promptly, seeking appropriate resolution or escalation when necessary. Conduct regular safety checks and continuous monitoring of consumers in the unit; remove hazardous objects and document findings per protocol. Participate in crisis intervention training and provide supportive listening and emotional de-escalation as needed. Ensure intake paperwork is completed and uploaded into the electronic medical records (EMR) system for all consumers. Respond to medical emergencies in accordance with clinic protocols, including notifying EMS and assisting staff as needed. Obtain and document consumer vital signs (blood pressure, heart rate, weight, height) as directed. Assist with collecting, confirming, and updating documentation related to lab work, including consents, requisitions, and coordination with internal and external entities. Support lab specimen collection (urine only) as needed. Maintain accurate records of medication samples and over-the-counter medications, including documentation of administration. Monitor and restock first aid kits, conducting monthly audits to ensure compliance and readiness. Complete required documentation, records, and rotation schedules in compliance with agency policies and role expectations. Communicate daily with Crisis Services staff regarding clinical and administrative matters, contributing to a collaborative work environment. Perform light cleaning tasks, including laundry and sanitizing areas affected by bodily functions (e.g., urine, feces, emesis) while consumers are in the unit. Regularly straighten the milieu and replenish supplies as needed. Adhere to all security and operational procedures, staying current with professional training requirements. Attend and participate in team meetings and contribute to a collaborative work environment. Exhibit a positive attitude toward learning and adaptability in a dynamic work environment. Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally. Perform other duties as assigned to support clinic operations. Working Conditions Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with clients. Employees are to work in an acute, locked-down crisis unit within a high-intensity crisis center environment with exposure to behavioral and medical events that could pose physical hazards. Employees are expected to actively engage with clients, including using approved CPI techniques or intervening in elopement situations when necessary May require prolonged periods of standing, moving and bending. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed. Must be able to lift up to 25 pounds as needed. The position involves prolonged active listening and verbal communication. Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems. Qualifications High school education or equivalent required. One to two years of crisis work experience highly preferred. Ability to work well with diverse populations, including children required. Ability to assess situations quickly, problem-solve, and implement appropriate interventions. Flexibility to work various shifts, including evenings, weekends, and holidays as needed. Desired Skills Expertise in crisis de-escalation and resolution techniques. Up-to-date knowledge of behavioral management and de-escalation strategies. Ability to assess situations quickly, prioritize urgency and risks, and make timely, sound decisions that benefit the consumer and program. Capacity to remain calm and collaborate effectively as part of a team during crisis situations. Ability to work collaboratively within a multidisciplinary team. Excellent written and verbal communication skills. Ability to effectively engage diverse populations, including children, adolescents, and adults.