Zenoti Administrator

Job description

We want people to look + feel amazing. “Look good feel good” isn’t just a cute phrase around here. We make it happen, in real life, every single day. It’s all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop. - 24 locations and growing - 7 different types of treatments in 1 shop - Our current eNPS (Employee Net Promoter Score) score of 75—**Exceptional, world-class score**— Extremely high employee's satisfaction and loyalty, showcasing a strong and positive work culture. OrangeTwist is seeking a Zenoti Administrator to manage, configure, and continuously optimize our Zenoti platform, the system of record for point-of-sale (POS) and electronic medical records (EMR) across all OrangeTwist locations. This role owns platform configuration, security roles and permissions, POS and consumables setup, EMR/clinical workflow support, and day-to-day technical support — ensuring a consistent, efficient, and compliant experience for providers, staff, and clients as OrangeTwist grows. | | | --- | | - Platform Administration & Configuration: Own the daily configuration, maintenance, and optimization of Zenoti across all OrangeTwist locations, including the appointment book, EMR, invoicing, and core system settings. - Security & Access Management: Build, assign, and audit HIPAA-compliant security roles and permissions, ensuring providers, managers, and staff have appropriate access to patient records and EMR data across centers. - EMR & Clinical Workflow Support: Configure and maintain digital clinical charts, consent forms, digital intake forms, and treatment packages to support providers, estheticians, and clinical staff. - Service Menu & Pricing Standardization: Standardize service menus, pricing tiers, packages, and promotions across all locations to ensure consistency and compliance with brand and pricing standards. - Manage retail and backend consumables and synchronization with other integrated platforms. - Marketing & Loyalty Automation: Manage gift card programs, membership structures, and automated marketing and loyalty campaigns configured within Zenoti. - Reporting & Analytics: Build and maintain dashboards and reports tracking multi-site performance, provider utilization, membership sales, and gift card liability. - Technical Support & Training: Serve as the primary point of contact for Zenoti-related support tickets; troubleshoot software issues and train new staff and locations on system best practices. - New Location Onboarding: Develop and execute standardized deployment playbooks to configure and onboard newly opened or acquired locations onto the centralized Zenoti instance. - Change Management: Communicate configuration changes, system updates, and new feature rollouts to stakeholders, and lead related staff training and adoption efforts. | | Qualifications: | | · 2–4+ years of hands-on experience configuring and administering Zenoti, or a comparable SaaS booking/POS/EMR platform, ideally within a multi-location medspa, dermatology, or salon environment. · Practical knowledge of HIPAA compliance requirements and best practices for safeguarding Electronic Medical Records (EMR) within a cloud-based software environment. · Strong background in IT support, system configuration, user/role management, and general database or workflow troubleshooting. · Experience configuring point-of-sale, inventory, and pricing structures consistently across multiple business locations. · Excellent communication and change management skills, with the ability to roll out configuration changes, new features, and standardized training to staff across locations. · Detail-oriented with strong organizational and project management skills; able to manage multiple locations and priorities simultaneously. · Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field preferred, or equivalent practical experience. | **Perks** - Forward-thinking, transparent, and inclusive company culture - Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays - Comprehensive benefits package including medical, dental & vision insurance - 401k employee contributions, FSA, and dependent care options - Continuing education with our own University - Employee referral bonus program, employee resource groups, and professional development - All benefits dependent on role and eligibility We’re accepting applications on an ongoing basis and will continue reviewing candidates until the role is filled. All candidate email communication will be done through an @orangetwist.com email address. If you ever receive communication regarding a job posting from an entity that does not match that or seems concerning, please contact [Recruiting@orangetwist.com](mailto:Recruiting@orangetwist.com). OrangeTwist is a leading national Aesthetic treatment with a mission to make our clients look + feel amazing. OrangeTwist is “your treatment shop for body, face, and skin,” offering curated treatments including Botox + fillers, CoolSculpting, HydraFacial, lasers, micro-needling, skin and scalp care, and more. We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. OrangeTwist is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. OrangeTwist is an E-Verify employer. GDPR & CCPA disclosure notice [here](https://orangetwist.com/privacy/).