Zuora System Specialist

Job description

“What makes Absorb special is how genuinely we show up for each other. You’ll find smart, kind people who collaborate without ego, celebrate wins together, and step in quickly when someone needs support. That energy, paired with a shared drive to build something meaningful, is what makes this team such a great place to grow.” – Kim Jorgensen, Senior Manager – Billings and Accounts Payable Operations At Absorb, we believe great systems create great experiences. As our Billing Systems Specialist, you'll play a key role in ensuring the technology behind our quote-to-cash process is accurate, scalable, and seamless. Sitting at the intersection of Salesforce, Zuora, Finance, and Sales, you'll own and optimize the systems that power our SaaS subscription business—from pricing and quoting to invoicing, renewals, and revenue operations. If you're energized by solving complex business challenges, improving processes through automation, and serving as the go-to expert for billing systems, this is an opportunity to make a meaningful impact in a high-growth, collaborative environment. What you’ll do: - Own and optimize Zuora Billing, including product catalog management, pricing, subscriptions, invoicing, and payment processes. - Manage and troubleshoot the Salesforce–Zuora integration to ensure accurate data flow across the quote-to-cash lifecycle. - Improve billing operations through automation, process enhancements, and data quality initiatives that reduce manual effort. - Partner closely with Finance to support billing accuracy, revenue recognition, forecasting, and month-end activities. - Serve as the billing systems expert, resolving complex issues and collaborating with Sales, Customer Success, Support, and Finance teams. - Analyze billing data, monitor system performance, and identify trends, risks, and opportunities for operational improvement. What you’ll bring: - Hands-on Zuora Billing experience — product catalog management, SKU configuration, workflow automation, subscription amendments, and reporting. - Understanding of the Salesforce ecosystem, ideally with exposure to the Zuora for Salesforce connector or CPQ. - Strong grasp of SaaS subscription billing concepts — ARR, MRR, proration, amendments, and co-terming. - Familiarity with quote-to-cash processes and where the handoffs between Sales, Finance, and Systems live. - Analytical mindset with a focus on continuous improvement and efficiency. - Comfort working across business and technical stakeholders — you can talk to a CFO and a Salesforce admin in the same afternoon. Technologies we use: - Zuora - Salesforce - Jira - Freshservice - Copilot - Claude - ChatGPT Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements 🏡 - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 - New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 - Endless opportunity for career growth and internal mobility 🌱 - Employee driven DE&I programs 🫶 Who are we? Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! AI @ Absorb We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way. We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications. Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.