Zycus Systems Administration - Manager

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. About Broadridge Broadridge is a global fintech leader providing investor communications, technology-driven solutions, and infrastructure that help drive corporate governance, capital markets, and wealth and investment management. Broadridge supports banks, broker-dealers, asset managers, and public companies with solutions that power investing, governance, and communications. Job Description Basic Purpose: The S2P Systems Administrator Team Lead is responsible for leading the day-to-day administration, support, governance, and continuous improvement of the organization’s Source-to-Pay platform, with primary focus on Zycus. This role oversees a team of S2P System Configuration Administrators and serves as the primary point of coordination for system operations, issue resolution, release planning, stakeholder engagement, and process optimization across procurement-related functions. The Team Lead partners closely with Procurement, Accounts Payable, Sourcing, Contracting, Vendor Management, IT, ERP teams, and external vendors to ensure the S2P platform is stable, scalable, compliant, and aligned with business needs. This role is also responsible for driving user adoption, service quality, team performance, and system enhancement priorities. Job Responsibilities: Lead and supervise a team of S2P System Administrators, including assigning work, setting priorities and monitoring performance. Oversee and perform day-to-day administration and support of the Zycus S2P platform, ensuring system configurations, workflows, approvals, notifications, templates, and master data are maintained effectively and consistently. Serve as the primary escalation point for complex system issues, critical incidents, integration failures, supplier enablement challenges, and cross-functional process gaps. Manage team intake, ticket queues, enhancement requests, and workload prioritization to ensure timely resolution in alignment with service expectations and business impact. Drive consistency in support delivery, issue handling, documentation, and stakeholder communication. Lead project management activities for S2P system initiatives and enhancements, including roadmap planning, prioritization, timeline development, Gantt chart tracking, coordination of cross-functional deliverables, and communication with key and monthly status updates for stakeholders and leadership. Partner with Procurement, Accounts Payable, Sourcing, Contracting, Vendor Management, IT, and other stakeholders to understand business needs and translate them into system improvements, configuration changes, and support priorities. Provide oversight for system configuration changes across test and production environments, ensuring appropriate documentation, testing, approvals, and change-control processes are followed. Review and approve functional design recommendations, configuration decisions, and process changes proposed by the team to ensure consistency, scalability, and compliance with standards. Oversee supplier onboarding support, supplier enablement processes, catalog strategy, punchout setup, hosted catalogs, cXML transaction readiness, and related issue resolution activities. Coordinate with IT, middleware, ERP, and third-party vendors to support integrations, troubleshoot systemic issues, and drive resolution of defects and interface failures. Review vendor release notes, assess business impact, coordinate regression testing and UAT activities, and lead readiness planning for new features, enhancements, and platform changes. Establish and maintain operating procedures, support models, team standards, documentation practices, and governance processes for the administration of the S2P platform. Ensure accuracy, completeness, and integrity of data across the platform by overseeing data uploads, reconciliations, master data governance, validation activities, and issue prevention controls. Monitor key operational and service metrics, including ticket volumes, resolution times, system adoption, supplier onboarding turnaround, invoice exceptions, requisition cycle times, and catalog utilization. Prepare and deliver operational updates, KPI reporting, issue summaries, and improvement recommendations for business review meetings and leadership stakeholders. Drive continuous improvement initiatives across S2P processes and system capabilities, with focus on automation, standardization, user experience, policy compliance, and cycle time reduction. Ensure the platform and related processes comply with internal controls, audit requirements, data privacy standards, security policies, and segregation-of-duties expectations. Oversee role-based access controls, approval hierarchy governance, and periodic user access reviews in coordination with business and audit stakeholders. Support organizational change management by coordinating communications, training plans, user readiness activities, and adoption strategies related to system or process changes. Develop team capability through coaching, knowledge sharing, training, quality reviews, and performance feedback to ensure a high-performing support organization. Coach team members to build technical depth, business process knowledge, and customer service capability. Maintain strong working relationships with Zycus and other technology vendors, escalate recurring issues, advocate for enhancements, and ensure the organization remains informed on product direction and best practices. Support strategic roadmap planning for procurement systems by identifying opportunities for optimization, module expansion, reporting enhancements, and process transformation. Act as a functional lead for S2P administration activities across regions, ensuring consistent practices and effective collaboration within a global support model. Administer, maintain and configure the Zycus S2P platform to match the needs of the organization’s source-to-pay processes, including workflow design, approval rules, user roles, master data, forms, templates, notifications, and tenant settings. Preferred Qualifications: Bachelors / Master’s degree or equivalent experience preferred 9 - 14 years of experience administering or supporting Source-to-Pay, Procure-to-Pay, or procurement technology platforms 2+ years of experience leading, mentoring, or supervising a team, project workstream, or support function preferred Hands-on experience with Zycus strongly preferred; experience with Coupa, SAP Ariba, Oracle Procurement Cloud, or similar platforms may also be considered Experience supporting procurement, sourcing, accounts payable, supplier onboarding, contract management, catalog management, or related procurement operations Experience with workflow configuration, role/access administration, data governance, testing, release support, and end-user support Experience with cXML, punchout catalogs, hosted catalogs, supplier integrations, and ERP-connected procurement environments Experience operating in a global or multi-region business environment Experience with SaaS release cycles, UAT, change management, and production support governance Knowledge of procurement controls, supplier master governance, invoice compliance, audit support, and process standardization Ideal Candidate Profile - Skills/Competencies: Strong knowledge of Source-to-Pay processes and systems, including requisitioning, purchasing, invoicing, supplier onboarding, sourcing, catalog management, and contract management Hands-on functional administration experience with Zycus or similar procurement technology platforms Proven ability to lead teams, coordinate work across multiple priorities, and manage service delivery in a high-volume support environment Strong stakeholder management skills and the ability to work effectively across Procurement, AP, IT, suppliers, and leadership teams Experience managing escalations, prioritizing incidents and enhancements, and balancing operational support with continuous improvement initiatives Strong analytical and problem-solving skills with the ability to identify root causes and recommend scalable solutions Strong understanding of system configuration governance, testing standards, and change-control processes Strong reporting and data analysis capabilities, including the ability to interpret operational metrics and identify trends Knowledge of cXML transaction flows, catalog strategies, supplier enablement, and ERP integrations Excellent written and verbal communication skills, including the ability to communicate effectively at all levels of the organization Experience creating SOPs, training materials, process maps, and support documentation Strong project coordination and change management skills Ability to thrive in a fast-paced, deadline-driven, service-oriented environment Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint Lean Six Sigma or process improvement experience is a plus Strong team player with the ability to build trust, develop talent, and maintain strong cross-functional relationships Why Join Us Be part of a global fintech organization with strong market reputation and scale Work on high-impact procurement technology and transformation initiatives Collaborate with cross-functional global teams across Procurement, IT, AP, and supplier operations Contribute to platform governance, innovation, and continuous improvement in a complex enterprise environment Grow your leadership capabilities while managing critical S2P operations and strategic enhancements Join a hybrid work environment with opportunities across the U.S. and India We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.