Client Growth & Operations Regional Senior Manager

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

The Client Growth & Operations Regional Senior Manager is a key figure with the mission of driving client success, operational optimization, and sustainable growth within the regional portfolio. This role is fundamental to executing growth strategies, managing strong client relationships, and leading projects that ensure excellence in service delivery. Its impact is significant on departmental results, directly contributing to the achievement of revenue and efficiency objectives, and is responsible for continuously improving processes and client satisfaction within the Latin America region.

Skills and Experience:

• Client Management: Proven ability to build, nurture, and grow client relationships, ensuring high satisfaction and retention.
• Operational Excellence: Solid understanding of operational processes, service delivery models, and efficiency improvement.
• Project Leadership: Demonstrated capability to manage multiple projects, ensuring on-time and within-scope delivery.
• Analytical & Problem-Solving: Strong analytical skills to interpret data, identify trends, and develop data-driven solutions.
• Communication & Collaboration: Excellent communication (written/verbal) and ability to collaborate effectively across diverse teams.
• LATAM Market Knowledge: Familiarity with specific market dynamics, competitive landscape, and client needs within Latin America.
• Technical Proficiency: Competency in project management software, data analytics tools, Microsoft Office Suite, and AI tools.
• Adaptability: Proactive approach to adapting to changing priorities and addressing opportunities/challenges.
• Education: Bachelor's degree in a relevant field or equivalent experience.
• Experience: Minimum 5 years in client management, operations, or business development with a proven track record.
• Language: English B2 (non-negotiable).

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodation or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.

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